Bilingual Retention & Save-a-Sale Specialist

Eteacher Group Ltd.; Ciudad de Mendoza; Híbrido; ARS 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives for saved orders

Partial remote work

Descripción de la vacante

The Hero Company in Buenos Aires, Argentina, is hiring a Resolution & Retention Agent for a hybrid role with partial remote work. You will combine customer service, problem solving, and sales to save orders and retain subscriptions, focusing on understanding why customers want to cancel and applying Save-a-Sale strategies to provide solutions.

Ideal candidates have 1+ year of related experience, excellent communication, and comfort working in a commission-based environment with incentives for

Formación

• 1+ year in customer service, retention, or outbound sales.
• Strong verbal and written communication skills.
• Ability to listen and uncover customer reasons for leaving.
• Comfortable in a commissioned, performance-driven environment.

Responsabilidades

• Handle subscription cancellations, order cancellations, and product returns.
• Identify primary reason for cancellation or return and apply Save-a-Sale strategy.
• Present retention options and explain value without pressure.
• Document outcomes and follow up until resolution.

Conocimientos

Customer service

Retention strategy

Outbound sales

Communication

Active listening

CRM software

Educación

Bachelor's degree or Master's degree

Herramientas

CRM software

Descripción del empleo

The Hero Company in Buenos Aires, Argentina, is hiring a Resolution & Retention Agent for a hybrid role with partial remote work. You will combine customer service, problem solving, and sales to save orders and retain subscriptions, focusing on understanding why customers want to cancel and applying Save-a-Sale strategies to provide solutions.

Ideal candidates have 1+ year of related experience, excellent communication, and comfort working in a commission-based environment with incentives for