Bilingual Immigration Legal Assistant (EN/ES)

Political Asylum Lawyers; Ciudad de Mendoza; Remote; ARS 20,114,000 - 27,213,000; Full time

Benefits offered by this job

Week between Christmas and New Year’s—

Paid national holidays off (your own)

Comprehensive training program

Mentorship and collaboration

Career advancement paths

Home office stipend or equipment after

Equipment support

Job summary

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a bilingual professional to manage client communications in English and Spanish and support case management. You will interact daily with clients, follow workflows, and collaborate with attorneys, paralegals, and staff to keep cases moving forward while maintaining high standards.

We value integrity, urgency, and excellence, with a focus on empathy and helping immigrants secure a safe future in the United States through

Qualifications

• Experience preparing immigration applications is preferred but not required
• Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
• Fluent in Spanish and English
• Tech-focused skills and eagerness to learn new online systems and procedures
• Outstanding communication and interpersonal skills
• Empathetic and able to communicate with clients who are under significant stress
• Works well under pressure
• Able to keep track of tasks and meet deadlines

Responsibilities

• Work closely with attorneys, paralegals, and other staff in serving clients
• Serve as the firm’s main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
• Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
• Return phone calls and reply to emails from clients and potential clients
• Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
• Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
• Work with clients to ensure they perform tasks designated for them in developing their cases
• Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
• Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
• Proactively manage cases to ensure deadlines are met
• Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
• Compile and submit filings to immigration agencies
• Perform administrative tasks as assigned
• Contribute to the development and improvement of company protocols and processes

Job description

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a bilingual professional to manage client communications in English and Spanish and support case management. You will interact daily with clients, follow workflows, and collaborate with attorneys, paralegals, and staff to keep cases moving forward while maintaining high standards.

We value integrity, urgency, and excellence, with a focus on empathy and helping immigrants secure a safe future in the United States through