Bilingual Immigration Case Coordinator (EN/ES)

Hirehawk Inc.; Rosario; Remote; ARS 22,891,000 - 27,978,000; Full time

Benefits offered by this job

11 U.S. federal holidays off (paid)

Week between Christmas and New Year’s

Local holiday work compensation

Comprehensive training program

Mentorship and collaboration

Career advancement paths

Equipment support

Job summary

Political Asylum Lawyers in Houston seeks a detail-oriented, bilingual professional to be the primary contact for clients, engaging daily in English and Spanish, handling emails and calls to gather information and documents for case management.

You will follow established workflows, flag delays, and coordinate with attorneys and paralegals, while staying flexible as procedures change, and maintaining high standards under pressure.

Qualifications

• Experience preparing immigration applications is preferred but not required.
• Commitment to the firm’s mission of helping immigrants secure their future in the United States through asylum.
• Fluent in Spanish and English.
• Tech-focused skills and eagerness to learn new online systems and procedures.
• Outstanding communication and interpersonal skills.
• Empathetic and able to communicate with clients under significant stress.
• Works well under pressure.
• Organized, detail-oriented, and able to perform at a high level with minimal supervision.
• Able to keep track of tasks and meet deadlines.

Responsibilities

• Serve as the primary contact for clients, supporting attorneys and paralegals in engaging clients throughout the representation.
• Return phone calls and reply to emails from clients and potential clients.
• Proactively provide status updates so clients always understand where their case stands and what comes next.
• Set and manage clear expectations with clients about timelines and what will be required of them at each stage.
• Work with clients to ensure they perform tasks designated for them in developing their cases.
• Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem.
• Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged.
• Proactively manage cases to ensure deadlines are met.
• Maintain tracking systems to catch clients before they fall through the cracks.
• Compile and submit filings to immigration agencies.
• Perform administrative tasks as assigned.
• Contribute to development and improvement of company protocols and processes.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Organization & attention to detail

Time management

Tech-savvy / learn online systems

Job description

Political Asylum Lawyers in Houston seeks a detail-oriented, bilingual professional to be the primary contact for clients, engaging daily in English and Spanish, handling emails and calls to gather information and documents for case management.

You will follow established workflows, flag delays, and coordinate with attorneys and paralegals, while staying flexible as procedures change, and maintaining high standards under pressure.