Associate Service Support Specialist

Diebold Inc.; Buenos Aires; Hybride; ARS 520 000 - 780 000; Plein temps

Résumé du poste

Diebold Nixdorf is seeking a technical support specialist to aid DN Services, service partners and customers with expert product knowledge. You will be the starting point for structured problem management in the Incident & Problem Management process, identifying, analyzing and resolving technical issues.

You will also support escalations, drive improvement initiatives, and help develop and maintain service processes and standard operating procedures across country service units.

Qualifications

• Develops, implements, maintains and advises on service processes and standard operating procedures.
• Identifies, analyzes and resolves technical problems in a service context.
• Supports customer, fleet and product performance improvement initiatives.

Responsabilités

• Provides technical support to DN Services, Service Partners and Customers based on expert knowledge of DN-serviced products and solutions.
• Starting point for structured problem management in the DN Incident & Problem Management process.
• Initiates, manages or supports customer, fleet and product performance improvement projects.

Description du poste

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops, implements, maintains and advises on service processes and standard operational procedures. Initiates, manages or supports customer, fleet and product performance improvement projects and initiatives.