Field Support

DXC Technology Company; Buenos Aires; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

DXC Technology, a leading global IT services company, is seeking an onsite IT Support Technician in Buenos Aires with more than 2 years of local experience. You will handle ServiceNow tickets, troubleshoot Windows and macOS endpoints, and provide end-user assistance for devices and software.

Responsibilities include hardware upgrades (RAM, SSD, keyboard), software deployment, Office 365 support, network and AV room support, asset management, and end-user training.

Qualifications

• 2+ years of local in-country experience.
• Good oral and written communication in local language + English.
• Experience with ServiceNow ticketing and desktop support.

Responsibilities

• Handle ServiceNow tickets and provide frontline IT support.
• Troubleshoot Windows and macOS issues on endpoints.
• Assist with hardware upgrades (RAM, SSD, keyboard).
• Support software deployment and Office 365 suite.
• Assist with network, printers, and room AV equipment.
• Inventory, asset management, and end-user training.

Skills

ServiceNow

Windows & macOS

End-user support

Networking basics

Hardware upgrades

Software deployment

Office 365

Tools

Office 365

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Relevant years of local in country experience: > 2 years

• Good oral and written communication skills in local language + English
• Good interpersonal skills

Industry standard skills normally expected from an onsite support technician including:

• ServiceNow ticket handling
• Microsoft Windows and Apple operating system – all related issues
• How-to assistance of End User assigned IT devices and software
• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
• Perform basic HW support for Desktop & Laptop:
  • RAM upgrade
  • Keyboard exchange
  • SSD HD replacement
• Assistance on Software related issues (Standard & Non-Standard)
• Microsoft Office 365 suite
• Software deployment
• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
• Smartphones & Portable Devices experiences for SIM handling and provisioning
• Meeting room support (Audio and Video Equipment)
• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
• Stock management (incoming & outgoing IT goods)
• End user training and education

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.