Senior US Tax & Accounting Support Specialist

YO AI Labs; Tandil; Remote; ARS 108,178,000 - 139,086,000; Full time

Job summary

YO AI Labs is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate brings genuine technical accounting judgment and can independently investigate and resolve issues.

The role emphasizes handling escalated tickets, ensuring accurate records, and communicating findings clearly. Remote work with US business-hour coverage is expected.

Qualifications

• Demonstrated professional accounting experience, including US accounting and taxation.
• Ability to review tax returns, reconcile accounts, and manage payroll processing.
• Strong English written and verbal communication skills; customer-facing support experience.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax notices and filing status questions; answer tax-related questions within scope.
• Support payroll questions, setup, processing issues and troubleshooting.
• Communicate technical findings clearly via Zendesk, email responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and propose workflow/knowledge base improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax

Bookkeeping

Tax return review

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Explain complex topics

Fast-paced environment

AI workflows

Education

CPA

EA certification

Big Four experience

Tools

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Job description

YO AI Labs is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate brings genuine technical accounting judgment and can independently investigate and resolve issues.

The role emphasizes handling escalated tickets, ensuring accurate records, and communicating findings clearly. Remote work with US business-hour coverage is expected.