Remote US Tax & Accounting Support Specialist

YO AI Labs; Tandil; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

YO AI Labs seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment, not just scripted responses, with the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work across US business hours, using Zendesk and other tools in a fast-paced,

Qualifications

• Demonstrated professional accounting experience, ideally with US accounting and taxation.
• Strong bookkeeping, tax return reviews, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries with customers.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax notices, filing status questions, and related queries.
• Support payroll questions and processing issues.
• Explain technical findings clearly via Zendesk, email, and phone support.
• Investigate root causes and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow/knowledge improvements.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting & taxation

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics to nontechnical

Adaptability to tech-driven env

Education

CPA (preferred)

EA certification (desirable)

Big Four or comparable experience

Tools

QuickBooks or comparable

Microsoft Excel / Google Sheets

Zendesk

Slack or collaboration tools

Tax prep & payroll software

Job description

YO AI Labs seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment, not just scripted responses, with the ability to independently investigate and resolve issues.

The ideal candidate has strong accounting and tax expertise, excellent communication skills, and can work across US business hours, using Zendesk and other tools in a fast-paced,