Aftersales Manager

BYD Argentina; Buenos Aires; On-site; ARS 3,000,000 - 5,000,000; Full time

Job summary

BYD Argentina seeks an Aftersales Manager to lead and optimize aftersales across its Argentine dealer network, coordinating technical support, service engineering, warranty management, and customer satisfaction initiatives.

The role partners with global headquarters to deploy service standards, train dealers, and ensure readiness for new energy vehicle technologies, while driving dealer profitability and operational excellence.

Qualifications

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
• Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
• Minimum 3–5 years in a leadership or regional aftersales management role.
• Experience supporting dealer networks within Argentina is strongly preferred.
• Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.
• Strong understanding of Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management.

Responsibilities

• Lead Aftersales operations across the Argentine dealer network, ensuring compliance with BYD service standards, policies, and operating procedures.
• Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
• Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
• Develop and implement corrective action plans or engineering policy to improve aftersales performance.
• Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.
• Develop and implement BYD Argentina's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
• Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
• Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
• Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Argentine market.
• Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
• Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
• Lead warranty investigations, root-cause analysis, and field quality reporting processes.
• Conduct service quality audits and technical assessments across the dealer network.
• Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

Skills

Fluency in English

Education

Bachelor's degree in Automotive/Mechanical/Electrical Engineering or related field

Job description

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; electronics, automobile, renewable energy and rail transit. As of today, BYD employs nearly one million people worldwide.

At BYD, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Position Summary

The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Argentina's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer satisfaction initiatives.

This position plays a critical role in ensuring dealership partners deliver exceptional customer experiences while achieving key aftersales performance objectives. The Aftersales Manager will serve as the primary liaison between BYD Argentina, dealership partners, and global headquarters, supporting operational excellence, dealer profitability, warranty performance, and the successful deployment of new energy vehicle technologies.

Key Responsibilities

Operations & Dealer Network Management

• Lead Aftersales operations across the Argentine dealer network, and ensuring compliance with BYD service standards, policies, and operating procedures.
• Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
• Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
• Develop and implement corrective action plans or engineering policy to improve aftersales performance.
• Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.

Service Strategy & Engineering

• Develop and implement BYD Argentina's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
• Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
• Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
• Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Argentine market.

Warranty & Service Quality Management

• Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
• Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
• Lead warranty investigations, root-cause analysis, and field quality reporting processes.
• Conduct service quality audits and technical assessments across the dealer network.
• Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

Technical Training & Dealer Capability Development

• Develop and execute technical training strategies to continuously improve dealer service capabilities.
• Manage technician certification programs and dealer training compliance requirements.
• Coordinate classroom, virtual, and hands-on training programs covering vehicle systems, diagnostics, EV technologies, and service processes.
• Evaluate training effectiveness and establish development plans for technicians, service advisors, workshop managers, and parts personnel.
• Ensure dealer readiness for new model launches and emerging technologies.
• Support the launch of new vehicle models and technologies across the Argentine dealer network.
• Support implementation of high-voltage repair standards and EV safety compliance requirements.
• Coordinate service documentation, technical bulletins, repair procedures, and diagnostic tool deployment. Ensure dealers are fully prepared regarding tooling, equipment, technician certification, parts supply, and repair processes.
• Collaborate with Product, Quality, Engineering, and Aftersales teams to communicate field feedback and customer concerns.
• Ensure dealer readiness for new vehicle introductions, software updates, and technical campaigns.

Cross-Functional Collaboration

• Collaborate closely with Warranty, Parts, Sales, Product Planning, Dealer Development, Quality, and Customer Experience teams.
• Provide market intelligence and field feedback to support product and service improvements.
• Act as a key Aftersales representative for dealer partners, industry stakeholders, and internal leadership teams.
• Support strategic aftersales initiatives and business growth objectives across Argentina.

Qualifications & Experience

Education & Professional Experience

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
• Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
• Minimum 3–5 years in a leadership or regional aftersales management role.
• Experience supporting dealer networks within Argentina is strongly preferred.
• Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.
• Strong understanding of: Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management etc.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Exceptional communication and presentation capabilities.
• Ability to effectively support dealership partners in a fast-paced and growing business environment.
• Ability to travel extensively across Argentina

Additional Requirements

• Fluency in English is required.
• Ability to travel extensively across Argentina (30%-50%).
• Valid driver's license required.
• EV certification or experience with high-voltage systems is considered an asset.