Dealer Network Specialist

BYD Argentina; Buenos Aires; On-site; ARS 92,376,000 - 138,564,000; Full time

Job summary

BYD Argentina is seeking a Dealer Network Specialist to optimize nationwide dealer operations and enhance brand adherence across the territory. You will monitor dealer performance, conduct field visits, and support development of new openings and upgrades while ensuring a premium customer experience and alignment with BYD guidelines.

In this role you will bridge Sales, Marketing, Aftersales and Network Development, analyze KPIs, and report progress on action plans.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Engineering or related field.
• Experience in dealer network activities, sales operations, or channel management in automotive industry.
• Strong analytical skills to monitor KPIs and prepare reports.
• Ability to lead dealer network development projects and openings.
• Excellent communication, coordination, and stakeholder management.
• Proactive, organized, and detail-oriented with problem-solving skills.
• Willingness to travel.

Responsibilities

• Monitor dealer performance and support action plans to improve results.
• Conduct regular field visits to dealers within the assigned territory.
• Ensure compliance with BYD brand standards, facility guidelines, and operational processes.
• Support dealer network development, including new openings, relocations, facility upgrades, and coverage opportunities.
• Follow up on sales performance, market share, customer satisfaction, NPS, mystery shopper, stock availability, and lead management indicators.
• Act as the main communication bridge between dealers and internal areas such as Sales, Marketing, Aftersales, Customer Experience, Training, and Network Development.
• Identify operational gaps and support dealers in improving sales processes, customer journey, delivery experience, and showroom execution.
• Provide market feedback regarding competitors, local opportunities, dealer concerns, and territory potential.
• Prepare reports on dealer visits, performance status, action plans, and project progress.

Skills

Analytical skills

Communication

Stakeholder management

Problem-solving

Project execution

Team collaboration

Travel willingness

Education

Bachelor's degree in Business Administration, Sales, Marketing, Engineering or related field

Job description

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; electronics, automobile, renewable energy and rail transit. As of today, BYD employs nearly one million people worldwide.

At BYD, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your mission

The Dealer Network Specialist will be responsible for supporting, monitoring and optimizing Dealer Network operations within an assigned territory. This role will act as the main link between BYD Argentina and its dealers, ensuring proper implementation of brand standards, commercial guidelines, customer experience processes and operational practices to improve dealer performance, market coverage and customer satisfaction.

Key Responsibilities

• Monitor dealer performance and support the implementation of action plans to improve results.
• Conduct regular field visits to dealers within the assigned territory.
• Ensure compliance with BYD brand standards, facility guidelines, and operational processes.
• Support dealer network development, including new openings, relocations, facility upgrades, and coverage opportunities.
• Follow up on sales performance, market share, customer satisfaction, NPS, mystery shopper, stock availability, and lead management indicators.
• Act as the main communication bridge between dealers and internal areas such as Sales, Marketing, Aftersales, Customer Experience, Training, and Network Development.
• Identify operational gaps and support dealers in improving sales processes, customer journey, delivery experience, and showroom execution.
• Provide market feedback regarding competitors, local opportunities, dealer concerns, and territory potential.
• Prepare reports on dealer visits, performance status, action plans, and project progress.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Engineering or related field.
• Previous experience in dealer network activities, sales operations, commercial planning, customer experience, aftersales, or channel management, within the automotive industry.
• Strong analytical skills to monitor KPIs, evaluate dealer performance, prepare reports, and support action plan follow-up.
• Ability to support dealer network development projects, following up on new dealership openings, construction works, facility upgrades, relocations, and brand standard implementation.
• Excellent communication, coordination, and stakeholder management skills.
• Proactive, organized, and detail-oriented profile with strong problem-solving and execution capabilities.
• Ability to work closely with dealers and cross-functional teams to ensure the implementation of brand standards, operational processes, and commercial priorities.
• Availability to travel when required.