Aftersales Leader, EV Service & Warranty Excellence

BYD Argentina

Buenos Aires

On-site

ARS 3,000,000 - 5,000,000

Full time

14 days+

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Job summary

BYD Argentina seeks an Aftersales Manager to lead and optimize aftersales across its Argentine dealer network, coordinating technical support, service engineering, warranty management, and customer satisfaction initiatives.

The role partners with global headquarters to deploy service standards, train dealers, and ensure readiness for new energy vehicle technologies, while driving dealer profitability and operational excellence.

Qualifications

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
Minimum 3–5 years in a leadership or regional aftersales management role.
Experience supporting dealer networks within Argentina is strongly preferred.
Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.
Strong understanding of Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management.

Responsibilities

Lead Aftersales operations across the Argentine dealer network, ensuring compliance with BYD service standards, policies, and operating procedures.
Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
Develop and implement corrective action plans or engineering policy to improve aftersales performance.
Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.
Develop and implement BYD Argentina's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Argentine market.
Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
Lead warranty investigations, root-cause analysis, and field quality reporting processes.
Conduct service quality audits and technical assessments across the dealer network.
Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.