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AI-Driven CX Architect - Multichannel Support Lead (Remote)
Job summary
A technology solutions provider is seeking a Customer Support & Experience Architect in Dubai. This role involves designing AI-driven customer experience solutions and developing multichannel support systems. Candidates should have over 4 years of experience in customer experience design, a strong grasp of CRM integration, and familiarity with the UAE market. The position is fully remote but prefers candidates near the UAE time zone.
Qualifications
- 4+ years of experience in Customer Experience, Support Operations, or Solution Design.
- Proven experience in building or leading AI-assisted support systems.
- Familiarity with UAE market and Arabic-English support design.
Responsibilities
- Design and deploy AI workflows using GPT-4o and LangChain.
- Develop multichannel support stack including web, in-app chat, IVR.
- Lead CRM and automation tools integration for unified customer view.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.