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Distinguished
Team Head Sales & Services
Job summary
A leading HR solutions provider is seeking an experienced Team Head – Sales & Services to drive growth and manage client relationships in the UAE. The successful candidate will have proven sales leadership experience, a strong understanding of SaaS products, and a track record in staffing services. The role includes developing sales strategies, achieving targets, and enhancing customer satisfaction. Benefits as per company policy.
Qualifications
- Knowledge of RPO, contract staffing, outsourcing, manpower supply.
- Strong UAE market understanding & client hiring cycles.
- Experience selling SaaS products, HRMS, ATS, CRM, ERP.
- Understanding of cloud basics, integrations, and subscriptions.
- B2B sales experience, target-driven.
Responsibilities
- Develop & execute effective sales strategies to expand UAE market share.
- Achieve quarterly sales targets with at least 10% growth.
- Acquire at least 5 new contracts per quarter.
- Improve customer satisfaction scores by 15%.
- Reduce client complaints by 20%.
- Increase customer retention by 10% YoY.
- Provide leadership, coaching & training to enhance team closing rate by 25%.
- Conduct monthly 1-on-1 coaching sessions with 100% team participation.
- Promote at least one team member annually based on talent development plans.
- Develop competitive market positioning strategies tailored to UAE.
- Build relationships with UAE industry partners & influencers (min 3 annually).
- Automate or improve at least 2 operational processes per year, reducing time by 15%.
Skills
We are hiring an experienced Team Head – Sales & Services to lead sales growth, manage client relationships, and drive operational excellence for our HR Staffing Solutions and SaaS/Cloud Services portfolio in the UAE. This role requires a strong blend of sales leadership, technical understanding of cloud/SaaS products, and deep expertise in staffing/recruitment service delivery.
Key Responsibilities (UAE Market Focus)
- Develop & execute effective sales strategies to expand UAE market share.
- Achieve quarterly sales targets with at least 10% growth.
- Acquire new UAE-based clients with minimum 5 new contracts per quarter.
- Improve customer satisfaction scores by 15% based on UAE customer expectations.
- Reduce client complaints by 20% through proactive follow-up and service quality.
- Increase customer retention by 10% YoY through relationship-building in UAE sectors.
- Provide leadership, coaching & training to enhance team closing rate by 25%.
- Conduct monthly 1-on-1 coaching sessions with 100% team participation.
- Promote at least one team member annually based on UAE talent development plans.
- Develop competitive market positioning strategies tailored to UAE.
- Build relationships with UAE industry partners & influencers (min 3 annually).
- Automate or improve minimum 2 operational processes per year, reducing time by 15%.
HR Staffing
- Knowledge of RPO, contract staffing, outsourcing, manpower supply
- Strong UAE market understanding & client hiring cycles
SaaS / Cloud
- Experience selling SaaS products, HRMS, ATS, CRM, ERP
- Understanding of cloud basics, integrations, subscriptions
Sales & Leadership
- B2B sales experience, target-driven
- Strong client engagement, negotiation & presentation skills
- Team leadership & performance management
AS per Company policy
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.