Jobs in Abu Dhabi, United States
Contact Center Solutions Senior Technical Analyst
Sundus Gulf
Waste Handler for ADNOC
Al Sahraa Recruitment Services
Electrical Engineer Facilities, Construction Industries
Apt Resources
QAQC Civil Engineer Powr Projects
Candor General Contracting LLC
Account Assistant ( Female )
Al Sahraa Recruitment Services
Connect with headhunters to apply for similar jobsSite Manager (Heavy Ion Therapy Systems)
Toshiba EMEA
Agriculture Engineer Fruits (Citrus & Mango)
1st-jobs.com
Child Psychologist DOH LicensedEligibility letter
Aspris
Chemical Treatment and Flow Assurance Specialist
Penspen
QHSE Officer Facilities, Construction Industry
Apt Resources
Commercial Manager / Senior Visual Commercial
TXT TRADING - FZCO
Contact Center Solutions Senior Technical Analyst
Job summary
A leading recruitment agency in Abu Dhabi is looking for a Senior Technical Analyst specialized in Contact Centre Solutions. The role requires technical expertise in IT systems, managing vendor quality, and providing support for initiatives. Candidates should be proficient in languages like Java and SQL, and possess excellent troubleshooting and communication skills. This position offers a dynamic environment for professionals passionate about technology.
Qualifications
- Experience in SDLC and Methodologies.
- Experience in teamwork and team leading.
- Excellent root cause analysis.
- Excellent time management.
Responsibilities
- Provide technical expertise for IT systems related to Contact Centre Solutions.
- Manage vendor service level and quality of development.
- Provide technical support for multiple initiatives and track projects.
- Understand the latest technology trends and provide improvement suggestions.
Skills
Tools
Position : Contact Centre Solutions Senior Technical Analyst
Job Location : Abu Dhabi
We are hiring a Contact Centre Solutions Senior Technical Analyst for one of our leading clients in Abu Dhabi, UAE. Please find the Job Description below.
- Provide technical expertise for IT systems related to Contact Centre Solutions.
- Articulate and document business requirements for projects, change requests, etc.
- Manage vendor service level and quality of development.
- Provide business with required technical support, assessments, and reports.
- Propose technical recommendations and improvements.
- Mitigate risks and close audit points on the applications and processes.
- Provide technical support for multiple initiatives and track projects / BAU requests / CRs to closure.
- Closely monitor incidents tickets and problem tickets and close them before the breach of SLA.
- Understand the latest technology trends and provide improvement suggestions in the products.
- Review the vendor proposal and provide feedback to ensure completeness of the scope and quality.
- Provide periodic reports and monthly updates on ongoing initiatives to business and PMO.
- Follow-up with service teams / vendors for support issues and respond quickly to service tickets in a timely manner.
- Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
- Support go-live and post go-live activities for projects and any releases to production.
- End-to-end management and delivery of projects and adherence to committed timelines.
- Digital channels integration with other parts of IT landscape through APIs / other interfaces and implementation of new functionality by developing new services.
- Provide solution design recommendations for new channels / services in alignment with architectural principles.
- Operational Excellence
- Communication
- Documentation / Process Ownership
- Information Security
- Experience in Linux / Unix OS.
- Experience in SDLC and Methodologies.
- Experience in teamwork and team leading.
- Experience in any programming languages like Java / C++ / HTML / JavaScript / CSS.
- Experience in SQL / Oracle Database.
- Excellent troubleshooting skills.
- Excellent communication skills.
- Excellent root cause analysis.
- Excellent time management.
Interested candidates can apply with their updated resume.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
