Deputy Manager jobs in United States
24/7 Contact Centre Team Lead & Coach
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CØMPΛNIUMHospitality
24/7 Contact Centre Team Lead & Coach
Job summary
A leading bank in the UAE is seeking a Team Leader for their customer service department. This role involves supervising a team of customer service representatives, providing coaching, ensuring adherence to service level agreements, and monitoring performance metrics. The ideal candidate will have a background in customer service and strong communication skills in both English and Arabic, contributing to continuous improvement and excellence in service delivery.
Qualifications
- 3 years relevant experience in customer service / Contact Centre.
- Excellent communication skill in English & Arabic.
Responsibilities
- Supervise team of CSR’s providing 24/7 customer support.
- Conduct quality call evaluations and provide coaching.
- Monitor sales performance and promote cross-selling.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.