Delivery à United States

A leading banking group is seeking a highly experienced Group Head of Shared Services to drive operational excellence, service innovation, and transformation across all group entities. This is a pivotal leadership role responsible for building and managing a scalable, efficient, and customer-centric Shared Services function supporting HR, Finance, Operations, Procurement, IT Support, and other centralised services across the bank.

Develop and execute a group-wide Shared Services strategy aligned to the bank’s operational and growth agenda.

• Lead transformation initiatives to enhance efficiency, standardisation, automation, and service quality.
• Drive digitisation and adoption of new technologies to deliver best-in-class banking support services.

Oversee end-to-end delivery of Shared Services across multiple business lines and regions.

• Establish SLAs, KPIs, and governance frameworks to ensure reliability, transparency, and continuous improvement.
• Ensure processes support regulatory requirements, audit standards, and group-level compliance.

Partner closely with Group COO, CFO, CHRO, and Business Heads to understand priorities and deliver value-added services.

• Build trusted relationships across all banking subsidiaries, ensuring alignment and seamless service delivery.
• Champion a service-oriented culture focused on quality, speed, and internal customer satisfaction.

Lead and develop a multi-disciplinary team across various locations and functions.

• Build capabilities in service management, process excellence, automation, and digital tools.
• Foster a high-performance environment centred on innovation, accountability, and continuous improvement.

Manage budgets, cost optimisation initiatives, and effective resource planning.

• Drive organisation-wide efficiencies through consolidation, standardisation, and shared platforms.
• Identify and mitigate operational risks, ensuring strong governance and controls.

Bachelor’s degree in Business, Finance, Operations or related field; Master’s preferred.

• 12–18+ years of experience in Shared Services, Operations, or Transformation within the banking sector.
• Proven success leading large teams and overseeing multi-country or group-level operations.
• Strong expertise in process design, automation, digital service delivery, and service management frameworks.
• Excellent communication, executive stakeholder management, and change leadership skills.
• Deep understanding of regulatory and operational requirements within financial institutions.

Executive opportunity to re-shape and scale a high-impact function across a leading banking group.

• Transform legacy operations into a modern, digital, service-driven environment.
• Competitive leadership compensation package and long-term growth potential.

Interested candidates are invited to submit their CV to ayisha.zaheer@madisonpearl.com or contact the executive recruitment team for a confidential discussion.

Only shortlisted candidates will be contacted.