Customer Service jobs in United States

Division: Personal, Wealth & Business Banking

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Responsibilities:

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development
• Work independently on customers’ needs
• Identify and develop resources relevant to business development and sales goals
• Liaise with concern team to ensure top level client experience in all cases of client interactions from follow up to delivery
• Attract, as well as retain clients by developing highly creative outreach strategies along with marketing department in the organization
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals
• Work collaboratively with the Marketing to develop creative outreach strategies to attract and retain clients
• Continuously review the current processes to find better ways of working
• Manage CIB relationships and direct the fulfilment team to execute business in the EB client premises
• Grow portfolio of Employee Banking Clients by desired percentage
• Organise Helpdesk / Induction activities at client premises in order to generate business revenues by extension on Retail asset products and services.
• Lead generation and management through FAB CRM systems
• Act as the focal point for customer enquiries
• Exceed expectations by increasing standards of customer service and ensure effective complaint management
• Effective Management of Bulk Account opening process for the employees of the targeted CIBG/ TML customer
• Constantly design and execute strategies to increasing business penetration within the region
• Liaise with Corporate & Investment banking, business banking team to provide their clients with a complete package on retail banking proposition
• Drive multi product sales with a focused approach on increasing corporate profitability
• Monitor emerging opportunities in Market, Industry and Competition and share information with the Business Intelligence team to keep plans/ strategies agile
• Work closely with strategic alliances within PBG sales and distribution
• Adhere to the Standard Operating Procedures, Policies and Code of Conduct of the bank

Skills:

• Strong relationship management skills
• Ability to grow and maintain relationship with any individual, irrespective of the background and type of personality
• Possession of good sense of humour
• Strong written and verbal communication skills
• Strong creativity and critical thinking abilities
• Ability to work with recent technological applications relating to daily tasks
• Strong detail-orientation and top level self-organization
• Ability to perform multiple tasks simultaneously
• Willingness to put in more working hours, even at odd times
• Possess reliable problem-solving ability

• Bachelor Degree – Preferably a Master’s Degree
• 5 years’ relevant experience in the banking sector