Duty Manager at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Duty Manager for Waldorf Astoria, responsible for guest interactions and managing the front office. The ideal candidate will have supervisory experience, strong leadership, and excellent communication skills. This role offers a chance to work in a prestigious environment focused on exceptional service.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Strong commercial acumen with experience in increasing profitability.
• Experience managing budgets and revenue proposals.

Responsibilities

• Manage first impressions and interactions with guests.
• Resolve guest complaints efficiently.
• Monitor guest satisfaction and implement improvements.

Skills

Supervisory experience in Front Office

Knowledge of Health and Safety

Calm and efficient under pressure

Excellent leadership skills

Exceptional communication skills

Passion for guest service

Strong commercial acumen

Education

Degree or diploma in Hotel Management

Job description

Overview

Duty Manager at Waldorf Astoria Dubai International Financial Centre (HOT0BYF7).

Duty Manager at Waldorf Astoria Dubai International Financial Centre.

Work Locations: Waldorf Astoria Dubai International Financial Centre, Dubai 74777.

What will I be doing?

A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record, and resolve promptly all Guest complaints in an efficient manner.
• Meet and greet VIP Guests and major corporate clients upon arrival.
• Coordinate the services and special facilities provided to long-stay Guests.
• Understand all credit procedures and ensure they are applied.
• Stay current with all hotel products, services, policies and emergency procedures.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Handle, record and follow through with management issues or emergencies that arise.
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• An in-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office