Customer Service Agent jobs in United Arab Emirates

Job Title: Account Manager

Location: Dubai UAE

Job Type: Full Time

Job Summary:

A client-focused role responsible for maintaining and growing long-term client relationships within the exhibitions/events sector. The ideal candidate will drive business growth by identifying opportunities, collaborating with internal teams for seamless project delivery, and ensuring client satisfaction. A UAE driver's license is essential and Arabic proficiency is an advantage.

Key Responsibilities:

• Proactively engage with new and existing accounts, ensuring strong long-term relationships that drive satisfaction and repeat business.
• Serve as the main point of contact, understanding client needs and providing tailored solutions.
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue.
• Collaborate with internal teams to ensure seamless delivery of custom exhibition booths and event concepts that meet client expectations.
• Consistently meet and exceed sales targets, retention goals, and client acquisition objectives.
• Stay ahead of industry trends to provide innovative recommendations to clients.
• Track account performance and provide regular updates and reporting to the Managing Director.

Qualifications:

• Experience in account management, preferably in the exhibitions/events/design sector.
• Target-driven mindset with a strong ability to hit KPIs and revenue goals.
• Proficient in MS Office, skilled in creating compelling PowerPoint presentations, familiar with AI tools (ChatGPT), and effective in professional communication and correspondence.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organizational and multitasking capabilities in a fast-paced environment.
• A UAE driver's license is mandatory.
• Arabic proficiency is an advantage.