Retail Warranty & Customer Experience Specialist

Careers International; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A service-oriented company in Dubai seeks a candidate to manage warranty claims and ensure timely responses to customer inquiries. Responsibilities include coordinating repairs, maintaining service records, and providing training to retail staff. Ideal candidates will have strong communication skills and a focus on customer satisfaction. This position involves regular interaction with retail accounts and requires a proactive approach to service improvement.

Responsibilities

• Oversee all local regional & international claim processing from submission to resolution ensuring timely responses.
• Respond to customer queries swiftly providing solutions to resolve issues.
• Liaise with repair centers for efficient maintenance services.
• Conduct indepth product knowledge sessions for retail staff across all retailers primarily in UAE.
• Perform regular store audits to ensure proper product displays.
• Establish and nurture long-term relationships with retail accounts.

Job description

A service-oriented company in Dubai seeks a candidate to manage warranty claims and ensure timely responses to customer inquiries. Responsibilities include coordinating repairs, maintaining service records, and providing training to retail staff. Ideal candidates will have strong communication skills and a focus on customer satisfaction. This position involves regular interaction with retail accounts and requires a proactive approach to service improvement.