Workshop Manager: Elevate Efficiency & Customer Delight

Al Tayer Group; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Al Tayer Motors in the UAE seeks a Workshop Manager to supervise workshop operations and assist the Service Manager in implementing plans to achieve service targets in terms of revenue, profit and customer satisfaction.

The role requires leading technicians, coordinating parts supply, monitoring budgets, and driving continuous improvement in workshop processes to deliver a premium luxury service experience.

Qualifications

• Graduate degree or diploma in mechanical/technical engineering with management qualification.
• Minimum 4 years of experience as a Workshop Manager.
• Proficient in Autoline, Power BI, and Microsoft Excel.
• Strong technical expertise in workshop operations, warranty processes, and customer handling.

Responsibilities

• Assist in developing and monitoring on a monthly basis the schedule of work, associated budget for the areas of responsibility, monitor performance against this, initiating corrective action where necessary to ensure workshop operations are conducted within the agreed financial parameters.
• Establish and continuously review with Service Manager the workshop’s structure, work flows and job responsibilities to ensure work is organized and carried out in the most efficient and effective manner.
• Support service staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect.
• Supervise the work of Technicians to ensure that the set workshop processes are followed so that the work flow, quality standards, profit and customer satisfaction index is maintained.
• Supervise/ Submit product quality feedback to Technical Support Specialist for sending reports to principals.
• Advise Team Leaders/ Technicians periodically about ways and means to improve technician productivity and implementation of manufacturer’s warranty policy.
• Ensure all workshop equipments like car wash, lifts etc. are in proper working condition and periodic maintenance is carried out in these equipments.
• Maintain repeat job register and give timely feedback to Team Leaders, on the trend. Analyze the register and take corrective measures.
• Propose and implement yearly leave plan for the workshop staffs. Organize replacement wherever required.
• Recommend changes in standard labor time and recovery charges to higher authorities as and when required.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
• Ensure special tools availability and audit is conducted periodically.

Skills

Workshop leadership

Customer handling

Budget monitoring

Team motivation

Education

Bachelor’s or Diploma in Mechanical/Technical Engineering

Management qualification

Tools

Autoline

Power BI

Microsoft Excel

Job description

Al Tayer Motors in the UAE seeks a Workshop Manager to supervise workshop operations and assist the Service Manager in implementing plans to achieve service targets in terms of revenue, profit and customer satisfaction.

The role requires leading technicians, coordinating parts supply, monitoring budgets, and driving continuous improvement in workshop processes to deliver a premium luxury service experience.