Wellness Club Front Desk & Guest Experience Lead

SWELL; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

SWELL in Dubai invites a energetic Wellness Club Receptionist to join our on-site team. You will welcome guests, manage front desk operations, handle phone inquiries, and provide exceptional customer service.

Additional duties include scheduling classes, upselling services, ordering supplies, and supporting daily studio operations in a fast-paced, design‑driven wellness brand. Ideal candidates are friendly, high-energy, and capable of coordinating with the founders and Club Coordinator to create

Qualifications

• Friendly and outgoing personality.
• Strong phone etiquette and ability to professionally handle incoming and outgoing calls
• Proficiency in receptionist duties, including greeting clients and managing front desk operations
• Clerical skills, including record keeping, scheduling, and administrative tasks
• Excellent communication and interpersonal skills for effective interaction with members and team members
• Exceptional customer service skills with a friendly and approachable demeanor
• Ability to multitask and maintain attention to detail in a fast-paced environment
• Prior experience in a similar role or hospitality/wellness industry is a plus
• Fluency in English; additional language skills are advantageous.

Responsibilities

• Welcoming guests and managing front desk operations.
• Handling phone inquiries and directing calls appropriately.
• Scheduling classes and upselling services.
• Ordering supplies and overseeing day-to-day studio operations.
• Collaborating with founders and Club Coordinator to improve the club experience.

Skills

Friendly personality

Phone etiquette

Reception duties

Record keeping

Scheduling

Communication

Customer service

Multitasking

Hospitality experience

English fluency

Job description

SWELL in Dubai invites a energetic Wellness Club Receptionist to join our on-site team. You will welcome guests, manage front desk operations, handle phone inquiries, and provide exceptional customer service.

Additional duties include scheduling classes, upselling services, ordering supplies, and supporting daily studio operations in a fast-paced, design‑driven wellness brand. Ideal candidates are friendly, high-energy, and capable of coordinating with the founders and Club Coordinator to create