Watch Technician - Watch and Clock Repair

AlFuttaim; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al-Futtaim Retail in Dubai, United Arab Emirates is seeking an experienced Watch Technician to provide professional watch and clock repair services. You will inspect, evaluate, repair and maintain timepieces, ensure quality standards, prepare repair estimates and maintain documentation.

The ideal candidate has at least five years of technical experience and deep knowledge of watches and the watch industry. This on-site role offers opportunities to support aftersales service and contribute to

Qualifications

• Minimum 5 years of experience in a Service Technician role, particularly involving watches and clocks.
• Sound knowledge of watches, clocks and the watch industry.
• Ability to work independently with precision and attention to detail.
• Excellent customer interaction and communication abilities.

Responsibilities

• Perform professional technical repairs and maintenance on watches and clocks.
• Carry out repair work in accordance with applicable industry standards.
• Assess timepieces to determine their condition and technical service requirements.
• Prepare repair estimates based on technical condition and repair requirements.
• Maintain accurate records of repair activities and service information.
• Support aftersales service targets and customer satisfaction.

Job description

Watch Technician - Watch and Clock Repair Job Snapshot - Role: Watch Technician - Location: Dubai, United Arab Emirates - Industry: Luxury Goods and Jewelry - Function: Installation-Maintenance-Repair - Experience: Minimum 5 years in a service technician role, particularly repairing watches and clocks - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Retail is seeking an experienced Watch Technician to provide professional watch and clock repair services in Dubai, United Arab Emirates. The role involves inspecting, evaluating, repairing and maintaining watches and clocks while ensuring that all technical work meets established industry and company quality standards. As a Watch Technician, you will assess the authenticity and reparability of timepieces, prepare technical repair estimates, carry out quality control checks and maintain accurate service documentation. You will also support the sales department by providing reliable aftersales technical services, contributing to service targets and helping deliver a positive customer experience. The ideal candidate will have at least five years of relevant technical experience, sound knowledge of watches and the watch industry, and the ability to work independently with precision and attention to detail.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Luxury Goods and Jewelry
• Function: Installation-Maintenance-Repair
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

What You Will Do

Watch and Clock Repairs

• Perform professional technical repairs and maintenance on watches and clocks.
• Carry out repair work in accordance with applicable industry standards.
• Assess timepieces to determine their condition and technical service requirements.
• Apply appropriate repair techniques to restore the functionality of watches and clocks.
• Maintain a high level of accuracy and care when handling customer timepieces.
• Ensure completed repairs meet the required workmanship and quality standards.

Technical Evaluation and Repair Estimates

• Examine watches to assess their authenticity and reparability.
• Provide technical evaluations to support repair decisions.
• Prepare estimates based on the technical condition and repair requirements of timepieces.
• Communicate relevant technical findings to the appropriate service or sales personnel.
• Apply sound knowledge of watches and the watch industry when assessing repair requirements.
• Maintain accurate information relating to technical evaluations and estimates.

Quality Control and Service Standards

• Perform and verify quality control checks on repaired watches and clocks.
• Monitor repair quality to ensure established service standards are maintained.
• Identify technical issues that may affect repair quality or service efficiency.
• Review repair outcomes and address relevant technical concerns.
• Maintain a consistent focus on accuracy, reliability and customer satisfaction.
• Contribute to the achievement of departmental service objectives.

Technical Documentation and Reporting

• Maintain accurate records of watch and clock repair activities.
• Follow up on technical documentation associated with service work.
• Record relevant repair findings, evaluations and service information.
• Consolidate recurring technical issues and communicate feedback to the appropriate team.
• Support improvements in repair processes and service efficiency through accurate reporting.
• Use Microsoft Excel and Word for relevant documentation and administrative activities.

Aftersales and Customer Service Support

• Support the sales department by providing efficient and dependable technical repair services.
• Communicate professionally with customers regarding service-related matters.
• Help maintain customer confidence through accurate technical assessments and reliable workmanship.
• Respond to relevant technical enquiries clearly and courteously.
• Contribute to customer satisfaction through timely and quality-focused repair services.
• Support the achievement of established aftersales service targets.

What Qualifies You for the Role

Education and Experience

• Completed 10th Standard education.
• Minimum 5 years of experience in a Service Technician role, particularly involving watches and clocks.
• Sound knowledge of watches, clocks and the watch industry.
• Demonstrated technical ability to perform watch and clock repairs.
• Experience assessing the authenticity and reparability of watches.
• Understanding of technical repair estimates and quality control requirements.

Technical and Computer Skills

• Strong practical skills in watch and clock repair and maintenance.
• Ability to evaluate technical faults and determine repair requirements.
• Knowledge of watch authenticity assessment and repair feasibility.
• Attention to detail when performing quality inspections.
• Ability to maintain accurate technical documentation.
• Proficiency in Microsoft Excel and Word.

Communication and Professional Skills

• Excellent customer interaction and communication abilities.
• Ability to explain technical service information clearly.
• Strong self-motivation and personal responsibility.
• Ability to work independently and manage assigned technical tasks.
• Careful and methodical approach to handling watches and clocks.
• Commitment to high repair quality and customer service standards.

About Al-Futtaim Retail

Al-Futtaim Retail is part of Al-Futtaim Group and operates a portfolio of international retail brands across the Middle East, North Africa and Southeast Asia. With a retail heritage spanning approximately 90 years, the division works with recognized brands including IKEA, ACE, Marks and Spencer and the Inditex Group. Its portfolio also includes Watsons and Kiabi. Al-Futtaim Retail focuses on customer experience, digital innovation, artificial intelligence capabilities and loyalty platforms to support the development of its retail operations. Its workforce represents more than 100 nationalities across over 10 countries, bringing together colleagues with diverse backgrounds and professional expertise.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries through businesses in automotive, financial services, real estate, retail and healthcare. With more than 40,000 employees, Al-Futtaim represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. The Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships while pursuing its purpose of enriching lives and supporting communities.