Watch Technician | Retail | AlFuttaim Watches & Jewellery, Dubai

Al-Futtaim; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Al-Futtaim Retail in Dubai is seeking a Watch Technician to perform high-quality repairs and maintenance on watches and clocks, ensuring customer satisfaction through after-sales service.

You will evaluate authenticity and reparability, manage documentation, and support the sales team by delivering accurate repair estimates and reliable service. The role emphasizes meticulous work, strong technical skills, and excellent customer communication.

Qualifications

• Completed 10th Standard education.
• 5+ years in a service technician role for watches/clocks.
• Strong knowledge of watches and the watch industry.
• Proficient in MS Excel and Word.
• Excellent customer interaction and communication skills.

Responsibilities

• Perform professional and technical repairs of watches and clocks to industry standards.
• Evaluate and provide technical estimates on authenticity and reparability of watches.
• Verify and monitor quality control to ensure service standards are met.
• Document technical issues and feedback to improve service efficiency.
• Follow up and manage technical records for accurate service history.

Skills

Watch repairs

Estimate authenticity

Quality control

Documentation

Customer service

Education

10th Standard education

Tools

MS Excel

MS Word

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID:

181494

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long‑term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Watch Technician is responsible for performing high-quality repairs and maintenance on watches and clocks, ensuring customer satisfaction through excellent after‑sales service. The role is crucial in achieving the set service targets and supporting the sales department by delivering efficient and reliable repair services. This position requires a meticulous approach to work, with a strong focus on technical expertise and customer service, ensuring that all repairs meet the required quality standards.

What You Will Do:

Technical Services

• Perform professional and technical repairs of watches and clocks to industry standards.
• Evaluate and provide technical estimates regarding the authenticity and reparability of watches.
• Verify and monitor quality control checks to ensure service standards are met.
• Consolidate technical issues and provide feedback to improve service efficiency.
• Follow up and manage technical documentation to maintain accurate service records.

Required Skills To Be Successful:

• Technical proficiency in watch and clock repairs.
• Ability to estimate and verify watch authenticity and reparability.
• Proficiency in quality control and technical documentation.
• Strong communication and customer service skills.

What Qualifies You For The Role:

• Completed 10th Standard education.
• 5 or more years of experience in a Service Technician role, particularly working with watches and clocks.
• Sound knowledge of watches and the watch industry.
• Proficiency in MS Excel and Word.
• Excellent customer interaction skills and ability to communicate effectively.
• Strong self‑motivation and ability to work independently.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia. We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards. Join us and be part of The Heart of Tomorrow.