Watch Technician - Watch and Clock Repair

AlFuttaim; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim Retail in Abu Dhabi, United Arab Emirates, seeks an experienced Watch Technician to provide professional repair services for watches and clocks on-site. The role focuses on diagnosing faults, repairing timepieces and upholding repair quality with accurate documentation.

The preferred candidate has at least five years of service technician experience, preferably in the watch industry, with strong repair skills and the ability to communicate clearly with customers.

Qualifications

• Minimum 5 years of experience as a service technician, preferably in watches.
• Experience in the watch industry is preferred.
• Strong technical repair skills with meticulous attention to detail.
• Effective communication with customers about repairs and findings.
• Completion of 10th standard education.

Responsibilities

• Perform professional repairs on watches and clocks.
• Diagnose faults and assess repair requirements.
• Provide technical estimates and explain findings to customers.
• Maintain repair quality and complete accurate documentation.
• Support after‑sales service performance and customer satisfaction.

Skills

Watch repair

Customer communication

Attention to detail

Education

10th standard / High School

Tools

Microsoft Excel

Microsoft Word

Job description

Watch Technician - Watch and Clock Repair Job Snapshot - Role: Watch Technician - Location: Abu Dhabi, United Arab Emirates - Industry: Luxury Goods and Jewelry - Function: Installation-Maintenance-Repair - Experience: Minimum 5 years in a service technician role, preferably in the watch industry - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Retail is seeking an experienced Watch Technician to provide professional watch and clock repair services in Abu Dhabi, United Arab Emirates. The role involves diagnosing technical faults, repairing and assessing timepieces, verifying repair quality and providing technical advice on watch authenticity and reparability. The Watch Technician will also support after-sales service performance by completing repairs efficiently, maintaining accurate technical documentation and contributing to customer satisfaction. The successful candidate will have at least five years of service technician experience, preferably within the watch industry, along with strong technical repair skills, attention to detail and the ability to communicate effectively with customers.

Job Details

Country: United Arab Emirates
City: Abu Dhabi
Industry: Luxury Goods and Jewelry
Function: Installation-Maintenance-Repair
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site

Watch and Clock Repair

• Perform professional technical repairs on watches and clocks.


• Diagnose faults affecting the functionality of timepieces.


• Assess repair requirements and apply appropriate technical repair methods.


• Ensure completed repairs meet established service quality standards.


• Handle different types of watches and clocks according to their technical requirements.


• Maintain accuracy and care throughout the repair process.

Technical Assessment and Estimates

• Assess watches to determine their condition and reparability.


• Provide technical estimates relating to watch authenticity and repair feasibility.


• Explain relevant technical findings to support customer decisions.


• Identify repair limitations and communicate them appropriately.


• Apply watch industry knowledge when evaluating technical service requirements.

Quality Control

• Perform and verify quality control checks on repaired timepieces.


• Confirm that repair work meets applicable service standards.


• Identify technical issues requiring additional attention.


• Monitor repair quality to support customer satisfaction.


• Maintain consistency and accuracy in technical service delivery.

Service Performance

• Complete assigned repairs efficiently and within required timelines.


• Work toward established service targets.


• Organize repair activities to maintain productive service operations.


• Support after-sales service performance and customer retention.


• Contribute to service-related revenue through professional repair support.


• Maintain a customer-focused approach to technical service delivery.

Technical Documentation and Reporting

• Maintain accurate records of technical assessments and completed repairs.


• Follow up on technical documentation according to service procedures.


• Record recurring technical issues and repair-related observations.


• Consolidate technical findings to identify patterns and potential improvements.


• Recommend improvements to repair processes when recurring issues are identified.


• Use Microsoft Excel and Word for relevant technical documentation and reporting.

Customer Service and Communication

• Communicate professionally with customers regarding watch and clock repairs.


• Explain technical assessments and repair recommendations clearly.


• Support customers with information about repair feasibility.


• Maintain positive customer interactions throughout the service process.


• Contribute to customer satisfaction through reliable technical service.


• Demonstrate professionalism and effective communication during customer enquiries.

Required Qualifications and Experience

• Completion of 10th standard education.


• Minimum 5 years of experience in a service technician role.


• Previous experience in the watch industry is preferred.


• Strong knowledge of watches, clocks and the watch industry.


• Practical experience assessing and repairing different types of timepieces.


• Ability to determine watch authenticity and reparability.


• Proficiency in Microsoft Excel and Word.


• Effective communication and customer interaction skills.

Required Skills and Competencies

Technical Repair Skills

• Proficiency in professional watch and clock repair techniques.


• Strong technical assessment and fault-identification abilities.


• Knowledge of watch functionality and repair requirements.


• Ability to evaluate the condition and reparability of timepieces.


• Attention to detail when performing technical repairs.


• Commitment to maintaining high repair quality standards.

Quality and Service Management

• Ability to perform and verify repair quality checks.


• Focus on completing repairs within required timelines.


• Commitment to achieving established service targets.


• Ability to identify recurring technical problems.


• Understanding of accurate technical documentation practices.


• Willingness to recommend improvements to repair processes.

Communication and Customer Service

• Effective verbal communication skills.


• Ability to explain technical findings to customers.


• Professional approach to customer enquiries and service recommendations.


• Strong customer service orientation.


• Ability to support positive after-sales experiences.

Administrative and Personal Skills

• Proficiency in Microsoft Excel and Word.


• Ability to maintain organized technical records.


• Strong attention to detail and accuracy.


• Self-motivated approach to assigned repair tasks.


• Good time management and organizational abilities.


• Commitment to professional service standards.

About Al-Futtaim Retail

Al-Futtaim Retail is a regional retail operator with a legacy spanning approximately 90 years. The business partners with international brands including IKEA, ACE, Marks and Spencer and the Inditex Group, serving customers across the Middle East, North Africa and Southeast Asia. Its operations also include brands such as Watsons and Kiabi, supported by investments in digital innovation, artificial intelligence, customer experience and loyalty platforms. With employees representing more than 100 nationalities across over 10 countries, Al-Futtaim Retail promotes collaboration, service excellence and continued business development.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries through its automotive, financial services, real estate, retail and healthcare businesses. With more than 40,000 employees, Al-Futtaim represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. Al-Futtaim Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners.