Watch Technician - Luxury Timepiece Service

AlFuttaim; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al-Futtaim is seeking an experienced Watch Technician for luxury timepieces in Dubai, UAE. You will diagnose faults, perform precise repairs, and ensure quality control while documenting service actions and estimates.

The role emphasizes authenticity assessments and after-sales support within a premium retail environment. The ideal candidate has at least 5 years of hands-on watch/clock repair experience, strong knowledge of movements and brands, and proficiency in MS Excel/Word for records and

Qualifications

• Experience in watch and clock repair with strong technical diagnostics.
• Ability to assess authenticity and repair feasibility for luxury timepieces.
• Comfort documenting service actions, estimates, and repair results with accurate reporting.

Responsibilities

• Diagnose faults in watches and clocks and determine repair requirements.
• Perform professional repairs, servicing, and adjustments.
• Inspect movements, cases, and components for wear or defects.
• Carry out quality control checks after repair work.
• Prepare service estimates and communicate options to customers.
• Maintain complete repair documentation and service records.
• Support after-sales service quality and contribute to service revenue.

Skills

Watch repair

Clock repair

Timepiece servicing

Watch movements

Technical diagnostics

Watch authentication

Repairability assessment

Quality control

After-sales service

Technical estimates

Service documentation

Technical reporting

Watch brands

MS Excel

Microsoft Word

Education

10th Standard education or equivalent

Tools

MS Excel

MS Word

Job description

Job Snapshot

Role: Watch Technician - Luxury Timepiece Service

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Technician

Experience: Minimum 5 years

Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Technician Salary: 6000-10000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Position Overview Watch Technician - Luxury Timepiece Service in Dubai, United Arab Emirates is a Retail opportunity for an experienced technician with strong expertise in watch and clock repair, technical diagnostics, quality control, authenticity assessment, and after-sales service. Al-Futtaim is hiring a skilled professional to maintain premium service standards, provide accurate technical evaluations, manage repair documentation, and support customer satisfaction while contributing to service revenue.

Role Context The Watch Technician will support Al-Futtaim Retail 's after-sales operations by providing precise repair and maintenance services for watches and clocks. The role combines technical craftsmanship with customer service, documentation, quality assurance, and performance accountability. Accurate diagnosis and high-quality workmanship are essential because each completed repair influences customer confidence, brand reputation, repeat business, and service revenue. The technician will also provide professional assessments regarding authenticity, repair feasibility, and technical condition while ensuring service records remain accurate and complete.

Key Responsibilities

• Diagnose faults in watches and clocks and determine appropriate repair or maintenance requirements.
• Perform professional repairs, servicing, adjustments, and technical maintenance on timepieces.
• Inspect movements, cases, components, and associated mechanisms to identify wear, damage, or functional defects.
• Carry out quality control checks after repair work to confirm accuracy, functionality, and required service standards.
• Investigate recurring technical issues and implement appropriate corrective solutions.
• Provide technical assessments regarding the authenticity and repairability of watches.
• Prepare clear service estimates based on the condition and technical requirements of each timepiece.
• Support customers with accurate technical information regarding repair requirements and service options.
• Contribute to after-sales service quality and help maintain strong customer satisfaction.
• Maintain complete documentation for repair jobs, technical findings, service actions, and completed work.
• Follow up on outstanding technical documentation and ensure service records remain current.
• Handle timepieces carefully throughout inspection, repair, testing, and return processes.
• Monitor completed work against internal quality standards before releasing repaired items.
• Support departmental service revenue by delivering repairs efficiently and accurately.
• Work toward assigned service targets while maintaining workmanship and documentation quality.
• Maintain familiarity with watch brands, technical specifications, repair methods, and industry developments.
• Use MS Excel and Word for technical records, service reporting, and administrative documentation.

Ideal Profile

Candidates should have completed 10th Standard education or hold an equivalent qualification and bring at least 5 years of experience as a Service Technician specializing in watches. Strong practical knowledge of watch and clock repair techniques is essential. Candidates should understand watch movements, components, technical specifications, common faults, and established repair procedures. Sound knowledge of watch brands and the wider watch industry is important, particularly for evaluating technical condition, authenticity, and repair feasibility. The role also requires confident customer interaction, accurate technical documentation, and the ability to explain service findings professionally. Working knowledge of Microsoft Excel and Word is expected for reporting and service administration. The successful candidate will combine precision, patience, technical judgment, and strong attention to detail with the ability to achieve service performance targets.

Skills Set

• Watch repair
• Clock repair
• Timepiece servicing
• Watch movements
• Technical diagnostics
• Watch maintenance
• Watch authentication
• Repairability assessment
• Quality control
• After-sales service
• Technical estimates
• Service documentation
• Technical reporting
• Luxury watches
• Watch components
• Movement inspection
• Fault diagnosis
• Precision repair
• Service quality
• Customer interaction
• Customer satisfaction
• Repair records
• Service targets
• Technical specifications
• Watch brands
• MS Excel
• Microsoft Word
• Service administration
• Technical troubleshooting
• Workshop quality control

Why Join Us

This role offers the opportunity to apply specialist watch repair skills within a structured retail and after-sales environment in Dubai. Experienced watch technicians remain valuable in premium retail because customers expect high levels of technical accuracy, careful handling, and trusted advice when servicing valuable timepieces. Al-Futtaim provides exposure to established retail operations, recognized international brands, structured service processes, and opportunities to develop within a diversified regional group. The position can support progression into senior technical, workshop supervision, service management, or specialist luxury retail after-sales roles.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Established in the 1930s, the Group operates across automotive, financial services, real estate, retail, and healthcare, employing more than 35000 people across over 20 countries in the Middle East, Asia, and Africa. Al-Futtaim partners with more than 200 international brands and continues to expand through customer-focused operations, strategic investment, and long-term regional growth.