Watch Technician | Retail | AlFuttaim Watches & Jewellery

Al Futtaim Private Company (LLC); Abu Dhabi; Sur place; AED 45 000 - 75 000; Plein temps

Résumé du poste

Al Futtaim Private Company (LLC) in Abu Dhabi is seeking a skilled Watch Technician to repair watches and clocks, ensuring functionality and customer satisfaction.

The role requires 5+ years of service experience, good knowledge of timepieces, and proficiency in MS Excel and Word for technical documentation and reporting. You will interact with customers, estimate repairs, and maintain quality-control records.

Qualifications

• Proficient in professional watch and clock repair techniques.
• Ability to meet and exceed service targets.
• Strong technical assessment skills for determining authenticity and reparability of watches.
• Effective communication and customer interaction skills.

Responsabilités

• Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by efficiently managing repair tasks and timelines.
• Provide technical estimates regarding authenticity and reparability of watches to guide customer decisions.
• Verify and monitor quality control checks to maintain high standards of service quality.
• Consolidate technical issues to identify patterns and recommend improvements to repair processes.
• Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping.

Connaissances

Watch repair

Customer service

Technical assessment

Documentation

Formation

10th standard

Outils

MS Excel

MS Word

Description du poste

Overview Of The Role:

The Watch Technician is responsible for the professional and technical repair of watches and clocks, contributing to customer satisfaction and achieving service targets. This role provides vital after-sales service that supports product sales and revenue generation. Success in this position requires excellent technical repair skills, a strong understanding of the watch industry, and the ability to interact effectively with customers.

What You Will Do:

General

• Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by efficiently managing repair tasks and timelines.
• Provide technical estimates regarding the authenticity and reparability of watches to guide customer decisions and service offerings.
• Verify and monitor quality control checks to maintain high standards of service quality.
• Consolidate technical issues to identify patterns and recommend improvements to repair processes.
• Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping.

Desired Candidate Profile

Required Skills To Be Successful:

• Proficiency in professional watch and clock repair techniques.
• Ability to meet and exceed service targets.
• Strong technical assessment skills for determining watch authenticity and reparability.
• Effective communication and customer interaction skills.

What Qualifies You For The Role:

• Completion of 10th standard education.
• 5 or more years of experience in a service technician role, preferably in the watch industry.
• Strong knowledge of watches and the watch industry, with the ability to assess and repair a variety of timepieces.
• Proficiency in MS Excel and Word for technical documentation and reporting.
• Self-motivation and effective communication skills, with the ability to engage in customer interactions.