Watch Technician | Retail | AlFuttaim Watches & Jewellery

Al Futtaim Private Company (LLC); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking an experienced Watch Technician in Dubai to perform professional repairs on watches and clocks, ensuring functionality and customer satisfaction. You will manage repair timelines and provide accurate authenticity assessments to guide service offerings.

The role requires strong repair skills, a clear understanding of the watch industry, and excellent communication with customers to support after-sales service and revenue growth.

Qualifications

• Proficient in professional watch and clock repair techniques.
• Experience meeting or exceeding service targets.
• Strong ability to assess authenticity and reparability of watches.
• Excellent communication and customer interaction skills.

Responsibilities

• Perform professional repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by coordinating repair tasks and timelines.
• Provide technical estimates on authenticity and reparability to guide customers.
• Verify and monitor quality control checks to uphold service standards.
• Consolidate technical issues to identify patterns and suggest repair improvements.
• Maintain and document technical information in accordance with service protocols.

Skills

Watch repair techniques

Target-oriented service

Authenticity assessment

Customer communication

Education

10th standard education

Tools

MS Excel

MS Word

Job description

Overview Of The Role:

• The Watch Technician is responsible for the professional and technical repair of watches and clocks, contributing to customer satisfaction and achieving service targets. This role provides vital after-sales service that supports product sales and revenue generation. Success in this position requires excellent technical repair skills, a strong understanding of the watch industry, and the ability to interact effectively with customers.

What You Will Do:

General

• Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction.

• Achieve service targets by efficiently managing repair tasks and timelines.

• Provide technical estimates regarding the authenticity and reparability of watches to guide customer decisions and service offerings.

• Verify and monitor quality control checks to maintain high standards of service quality.

• Consolidate technical issues to identify patterns and recommend improvements to repair processes.

• Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping.

Desired Candidate Profile

Required Skills To Be Successful:

• Proficiency in professional watch and clock repair techniques.

• Ability to meet and exceed service targets.

• Strong technical assessment skills for determining watch authenticity and reparability.

• Effective communication and customer interaction skills.

What Qualifies You For The Role:

• Completion of 10th standard education.

• 5 or more years of experience in a service technician role, preferably in the watch industry.

• Strong knowledge of watches and the watch industry, with the ability to assess and repair a variety of timepieces.

• Proficiency in MS Excel and Word for technical documentation and reporting.

• Self-motivation and effective communication skills, with the ability to engage in customer interactions.