Automotive Warranty Claims Specialist

Ali & Sons Marine Engineering Factory (ASMEF); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ali & Sons Group in Dubai is seeking a Warranty Clerk to oversee the accurate processing of warranty claims and maintain full supporting documentation for audit purposes. You will support workshop teams, ensure compliance with manufacturer requirements, and handle warranty correspondence efficiently.

The role requires automotive warranty administration experience, relevant certifications, and fluency in English and Arabic, with strong MS Office skills.

Qualifications

• Minimum of 4 years of relevant experience in automotive warranty administration, service operations, or a related field.
• Higher diploma or degree in Automotive Technology or a related discipline.
• Relevant automotive certifications and training are required.
• Fluency in both English and Arabic is essential.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Understanding of warranty claim procedures, defect reporting, documentation management, and manufacturer requirements.

Responsibilities

• Review and process warranty claims, consulting with manufacturers or Technical Area Managers when clarification or technical guidance is required.
• Communicate and implement decisions related to warranty claims and manufacturer correspondence.
• Support workshop teams in resolving warranty-related issues, including special repair requests and obtaining approved repair procedures from manufacturers.
• Coordinate with workshop management to identify the causes of legitimate warranty claims and ensure claims are properly documented and submitted.
• Assist workshop personnel in preparing accurate and complete defect reports to support warranty claim processing.
• Ensure compliance with reporting requirements and procedures outlined in the Service Technical Handbook.
• Maintain complete and accurate warranty documentation and records for audit purposes.
• Ensure warranty claims are submitted accurately and within the required timelines.
• Perform other duties as assigned by the Service Manager.
• Maintain a professional attitude and appearance while ensuring company assets are properly maintained and the work area remains clean and organized.
• Comply with all applicable health, safety, and quality procedures and regulations.
• Role Purpose: To ensure the accurate and timely processing of warranty claims, maintain complete supporting documentation, and provide effective administrative support to workshop teams while ensuring compliance with manufacturer requirements and company procedures.

Skills

Fluent English & Arabic

Education

Automotive Technology degree

Tools

Microsoft Office

Excel

Word

Job description

Ali & Sons Group in Dubai is seeking a Warranty Clerk to oversee the accurate processing of warranty claims and maintain full supporting documentation for audit purposes. You will support workshop teams, ensure compliance with manufacturer requirements, and handle warranty correspondence efficiently.

The role requires automotive warranty administration experience, relevant certifications, and fluency in English and Arabic, with strong MS Office skills.