Warehouse Operations Manager

Genius HRTech Services L.L.C - FZ - Dubai; Dubai; On-site; AED 335,000 - 614,000; Full time

Job summary

Genius HRTech Services L.L.C - FZ - Dubai is seeking a seasoned Warehouse Operations Leader to drive efficient inventory control and multi-channel fulfilment across retail, e-commerce and marketplaces in the UAE.

The role requires 8+ years in warehouse management, strong leadership of 30-35 staff, and hands-on experience with ERP systems such as Microsoft Dynamics 365 to maintain accurate stock records and timely dispatches.

Qualifications

• Minimum 8 years in a warehouse management role.
• Strong knowledge of retail store distribution and UAE locations.
• Experience with high-volume e-commerce and marketplace fulfilment (Amazon, Noon).
• Experience managing import/export shipments and customs compliance.
• Proven ability to lead a 30+ member team.
• Hands-on with ERP systems, preferably Microsoft Dynamics 365.
• Excellent leadership, organizational and stakeholder management skills.
• Ability to work under pressure and meet tight deadlines.
• Valid driver’s license and own vehicle.

Responsibilities

• Strategically manage daily warehouse operations including inventory control, picking, packing, dispatch and distribution.
• Oversee inbound receiving and GRN completion.
• Own order fulfilment across retail, e-commerce, marketplaces, wholesale and export.
• Ensure daily replenishment orders are dispatched accurately.
• Prioritize e-commerce and marketplace fulfilment to meet SLAs and delivery timelines.
• Plan and optimize warehouse workflows for productivity and speed.
• Manage daily dispatch using company fleet and 3PL partners.
• Monitor backlogs and inventory availability; implement corrective actions.
• Maintain alignment between physical stock and ERP records.
• Supervise and develop a 30-35 member team.
• Manage reverse logistics and returns; ensure timely processing.
• Ensure accurate documentation and inventory reports.
• Maintain security, housekeeping, health and safety; UAE regulations.
• Coordinate preventive maintenance of equipment and vehicles.

Skills

Warehouse operations

Inventory management

Team leadership

ERP systems

E-commerce fulfilment

Vendor coordination

Tools

Microsoft Dynamics 365

Job description

We are looking for a candidate with a strong background in managing warehouse operations with a particular focus on retail store distribution and e-commerce/marketplace order fulfilment

Role

• Strategically manage the daily warehouse operations ensuring efficient inventory control, storage, picking, packing, dispatch and distribution.
• Oversee the inbound operations from receiving shipments and quality verification through to GRN completion and put away.
• Take full ownership of order fulfilment across all business channels, including retail stores, e-commerce, marketplaces (Amazon, Noon, etc.), wholesale and export customers.
• Ensure daily retail store replenishment orders are picked, packed and dispatched accurately on time to stores across multiple locations within the UAE.
• Oversee and prioritize e-commerce and marketplace order fulfilment to ensure all customer orders meet agreed SLAs and delivery timelines.
• Plan and optimize warehouse workflows to maximize productivity, order accuracy and fulfilment speed across all sales channels.
• Manage daily dispatch operations using the company's fleet as well as courier and third party logistics partners to ensure timely deliveries.
• Monitor order backlogs, pending orders, fulfilment performance and inventory availability, implementing corrective actions where required.
• Ensure inventory accuracy by maintaining alignment between physical stock and ERP records, with all inventory movements accurately recorded.
• Supervise, coach and develop a team of 30-35 warehouse employees, ensuring productivity, accountability and adherence to operational standards.
• Develop and continuously improve warehouse processes related to receiving, storage, inventory management, picking, packing, shipping and returns.
• Manage reverse logistics, including customer returns, marketplace returns and store returns, ensuring timely processing and inventory reconciliation.
• Ensure accurate warehouse documentation, shipment records and inventory reports are maintained.
• Maintain warehouse security, housekeeping, health and safety standards, and compliance with company policies and UAE regulations.
• Coordinate preventive maintenance of warehouse equipment and company vehicles.

Requirements

• Minimum 8 years of experience in a similar warehouse management role.
• Excellent understanding of warehouse operations, inventory management and distribution processes.
• Proven experience managing retail store distribution and strong knowledge of locations across UAE.
• Extensive experience managing high volume e-commerce and marketplace fulfilment operations, including Amazon, Noon and other online sales platforms.
• Experience managing import and export shipments, including familiarity with customs regulations.
• Proven ability to lead and manage a team of 30 employees.
• Hands-on experience with ERP systems, preferably Microsoft Dynamics 365.
• Excellent leadership, organizational, multitasking and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and manage multiple fulfilment priorities while meeting strict delivery deadlines.
• Ability to work flexible or extended hours when required.
• Valid driver's license and own vehicle are mandatory.