Head of Warehouse Ops: E‑commerce & Retail Fulfillment

Genius HRTech Services L.L.C - FZ - Dubai; Dubai; On-site; AED 335,000 - 614,000; Full time

Job summary

Genius HRTech Services L.L.C - FZ - Dubai is seeking a seasoned Warehouse Operations Leader to drive efficient inventory control and multi-channel fulfilment across retail, e-commerce and marketplaces in the UAE.

The role requires 8+ years in warehouse management, strong leadership of 30-35 staff, and hands-on experience with ERP systems such as Microsoft Dynamics 365 to maintain accurate stock records and timely dispatches.

Qualifications

• Minimum 8 years in a warehouse management role.
• Strong knowledge of retail store distribution and UAE locations.
• Experience with high-volume e-commerce and marketplace fulfilment (Amazon, Noon).
• Experience managing import/export shipments and customs compliance.
• Proven ability to lead a 30+ member team.
• Hands-on with ERP systems, preferably Microsoft Dynamics 365.
• Excellent leadership, organizational and stakeholder management skills.
• Ability to work under pressure and meet tight deadlines.
• Valid driver’s license and own vehicle.

Responsibilities

• Strategically manage daily warehouse operations including inventory control, picking, packing, dispatch and distribution.
• Oversee inbound receiving and GRN completion.
• Own order fulfilment across retail, e-commerce, marketplaces, wholesale and export.
• Ensure daily replenishment orders are dispatched accurately.
• Prioritize e-commerce and marketplace fulfilment to meet SLAs and delivery timelines.
• Plan and optimize warehouse workflows for productivity and speed.
• Manage daily dispatch using company fleet and 3PL partners.
• Monitor backlogs and inventory availability; implement corrective actions.
• Maintain alignment between physical stock and ERP records.
• Supervise and develop a 30-35 member team.
• Manage reverse logistics and returns; ensure timely processing.
• Ensure accurate documentation and inventory reports.
• Maintain security, housekeeping, health and safety; UAE regulations.
• Coordinate preventive maintenance of equipment and vehicles.

Skills

Warehouse operations

Inventory management

Team leadership

ERP systems

E-commerce fulfilment

Vendor coordination

Tools

Microsoft Dynamics 365

Job description

Genius HRTech Services L.L.C - FZ - Dubai is seeking a seasoned Warehouse Operations Leader to drive efficient inventory control and multi-channel fulfilment across retail, e-commerce and marketplaces in the UAE.

The role requires 8+ years in warehouse management, strong leadership of 30-35 staff, and hands-on experience with ERP systems such as Microsoft Dynamics 365 to maintain accurate stock records and timely dispatches.