Waitress/Service Crew

Zoya Health & Wellbeing Resort; Ajman; On-site; AED 33,480 - 55,800; Full time

Job summary

Zoya Health & Wellbeing Resort in Ajman is seeking enthusiastic team members to join their front-line restaurant staff. The role involves greeting customers, taking orders, and ensuring satisfaction throughout their dining experience.

Candidates should possess strong communication skills, an understanding of menu items, and be able to efficiently handle food service tasks while maintaining a clean dining environment.

Qualifications

• Experience in food service or hospitality roles.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and introduce self.
• Answer inquiries about menu items.
• Ensure customer satisfaction with food orders.
• Handle payments and maintain a clean service area.

Job description

Main Job Tasks, Duties and Responsibilities

• Greet customers politely as they enter the restaurant.
• Introduce self to customers.
• Show customers to their tables and present menus to customers.
• Maintain an up-to-date working knowledge of the menu items and daily specials.
• Explain the menu items in terms of preparation, ingredients and presentation.
• Be aware of allergy information on menu items.
• Answer inquiries about food and beverage items on the menu and offer food suggestions.
• Inform customers of special items not listed on the menu.
• Take food and beverage orders accurately, including any special requests.
• Check food orders with customers to ensure correctness.
• Input the order into the POS System.
• Work with kitchen staff to process and expedite food orders.
• Pre-set table for the orders.
• Deliver and serve food at tables.
• Use established food handling and serving techniques.
• Ensure customers are satisfied with their food orders, beverages and service.
• Upsell food and beverage items throughout the meal.
• Monitor customers' needs and promptly handle requests.
• Handle customer complaints in a polite and professional manner.
• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, and dealing with spills.
• Process cash and credit card payments.
• Prepare to-go boxes for customers.
• Re-set and prepare table for customers, including decorations, condiments, napkins and utensils.
• Maintain a clean and organized service area.
• Dispose of trash according to established procedures.
• Perform any side-work as requested.
• Comply with safety, health and hygiene policies and procedures.