Waiters / Waitress

Sunset Hospitality Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Sunset Hospitality Group in Dubai is seeking passionate Waiters & Waitresses to join our award-winning Dining and Lifestyle Division Brands. You will deliver premium, guest-centric service in a luxury setting, while upselling and sharing expert knowledge on cuisine, wines, and cocktails.

Fluent English is essential; additional languages are an advantage. The role emphasizes teamwork, impeccable grooming, and poise during busy service periods in a five-star environment.

Qualifications

• Minimum 2 years of experience as a Waiter/Waitress in luxury dining venues.
• Proven ability to deliver premium guest-centric service in fast-paced settings.
• Excellent knowledge of international cuisine, wine, cocktails, and etiquette.

Responsibilities

• Deliver exceptional, personalized service throughout the guest journey.
• Present menus with confidence and provide expert recommendations.
• Accurately take and process guest orders using the POS system.
• Coordinate with kitchen, bar, and host teams to ensure seamless service.
• Maintain impeccable table settings and uphold luxury dining standards.
• Monitor guest satisfaction and resolve concerns professionally.

Skills

Waitstaff experience

Luxury service etiquette

Upselling skills

Strong communication

POS systems

Tools

POS systems

Job description

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

We are seeking passionate and service-driven Waiters & Waitresses to join our award-winning Dining and Lifestyle Division Brands.

As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.

Key Responsibilities

• Deliver exceptional, personalized service throughout the guest journey, ensuring every interaction reflects the highest hospitality standards.
• Build genuine relationships with guests, anticipating their needs and exceeding expectations.
• Present menus with confidence and provide expert recommendations on food, beverages, wine, and signature cocktails.
• Demonstrate strong product knowledge, including menu ingredients, preparation methods, allergens, and pairing suggestions.
• Accurately take and process guest orders using the restaurant POS system.
• Coordinate effectively with the kitchen, bar, and host teams to ensure seamless service delivery.
• Maintain impeccable table settings, cleanliness, and presentation in accordance with luxury dining standards.
• Monitor guest satisfaction throughout the dining experience and professionally resolve any concerns.
• Support the team during busy service periods while maintaining composure and attention to detail.
• Consistently uphold brand standards, grooming requirements, and health and safety regulations.

Ideal Requirements

• Minimum 2 years of experience as a Waiter/Waitress in a luxury restaurant, upscale lifestyle venue, fine dining restaurant, or five-star hotel.
• Proven ability to deliver premium, guest-centric service in a fast-paced, high-volume environment.
• Excellent knowledge of international cuisine, wine, spirits, cocktails, and luxury service etiquette.
• Strong communication and interpersonal skills with a naturally engaging personality.
• Fluent English is essential; additional languages such as Russian, Spanish, Italian, are an advantage.
• Impeccable grooming, professionalism, and a positive attitude.
• Strong teamwork skills with the ability to work under pressure.
• Experience using restaurant POS systems.
• Strong and effective in recommendations and upselling.