Waiter / Waitress - Russian Speaker

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 67,000 - 89,000; Full time

Job summary

Fujairah Rotana Resort & Spa in Fujairah, United Arab Emirates, is seeking dynamic, self-motivated Food & Beverage professionals to join our team as Waiter/Waitress. You will provide professional service, greet and seat guests, and ensure a memorable dining experience.

You will develop in-depth knowledge of our menu, maintain hygiene and cleanliness, upsell to exceed guest expectations, and work as part of a collaborative F&B team in a high-volume outlet.

Qualifications

• Diploma or degree in hospitality or related vocational training.
• Good command of English and guest service/interpersonal skills.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet to assist and advise guests.
• Consistently monitor quality of food & beverage being served.
• Attend to customer complaints/queries satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Prepare for service (mise-en-place) before, during and after service.
• Minimise wastage, breakage and spoilage.
• Actively use up selling techniques to exceed guest expectations and increase revenue.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Education

Diploma or degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork