Waiter/Waitress - Sand & Koal

Mandarin Oriental Group; Abu Dhabi; On-site; AED 48,000 - 88,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Waiter/Waitress in the Food & Beverage - Sand & Koal team. You will ensure guests are served with impeccable hospitality, assist the captain with menu descriptions, take orders, and deliver timely service in a luxury setting.

You should be passionate about guest service, with prior experience in luxury hotels preferred. Certification in hospitality is a plus, and you will join a team that values integrity, teamwork, and a growth mindset.

Qualifications

• Experience in luxury-hotel dining is preferred.
• Strong guest-service orientation and engaging personality.
• Flexibility and teamwork are essential in a busy F&B environment.

Responsibilities

• Set up stations and tables according to standards.
• Greet guests and communicate menu options.
• Assist captain with presenting menu, taking orders and ensuring prompt service.
• Handle billing follow-up and assist with clearing tables.
• Maintain neat uniforms, grooming and hygiene per standards.

Skills

Guest service

Communication

Attention to detail

Education

Hospitality certification/diploma

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Waiter/Waitress to join our Food & Beverage - Sand & Koal team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, the Waiter/Waitress is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental. The Waiter/Waitress reports to the Assistant Restaurant Manager.

As Waiter/Waitress, you will beresponsiblefor the following duties:

• Set up stations and tables according to set standards
• Greet the guest according to the standards set by Emirates Palace Mandarin Oriental
• Communicate with the guest according to the standards set by Emirates Palace Mandarin Oriental
• Assist the captain in presenting the menu, making recommendations, and taking orders
• Serving food and beverage items and ensuring prompt service
• Follow up on billing and checking proceduresAssist in the clearing of tables and stations
• Coordinate and supervise the return of dirty linen
• To be present in the restaurant during service hours
• Ensure that the captain is kept informed of all guest comments and complaints
• Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager
• To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental

As Waiter/Waitress, weexpectfrom you:

• Certification or Diploma in Hospitality Management is preferred
• Previous experience in a luxury hotel is preferred, resort experience will be a plus
• Passionate about guest service with an engaging personality

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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