Hostess - Sand & Koal

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Hostess to join the Food & Beverage team. The Hostess will greet and seat guests, manage reservations, and support service to ensure an exceptional dining experience.

Based at Emirates Palace Mandarin Oriental, Abu Dhabi, the role requires presenting a polished image, maintaining venues to the highest standards, and collaborating with the Restaurant Manager and team to deliver superior guest service.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred.
• Strong communication and customer service skills.
• Italian and Russian language skills highly preferred.

Responsibilities

• Greet guests in a friendly and courteous manner according to Emirates Palace Mandarin Oriental standards.
• Seat guests according to reservation book and restaurant manager requirements.
• Ensure table top set up meets restaurant requirements at opening.
• Maintain cleanliness and repair of table top items.
• Assist with service as required by the Restaurant Manager.
• Handle telephone bookings and inquiries per standards.
• Keep staff informed of guest comments and complaints.
• Maintain guest history records.
• Attend meetings and training sessions as required.

Skills

Customer service

Communication

Italian language

Russian language

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Hostess to join our Food & Beverage team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, The Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes. The Hostess reports to the Assistant Restaurant Manager.

As Hostess, you will beresponsiblefor the following duties:

• During the opening procedure, ensure that the table top set up is set according to the restaurant's requirements.
• Ensure that all table top items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
• Clean chair/sofa cushions.
• Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
• Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
• Assist with service as required by the Restaurant Manager.
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
• To be present in the restaurant during service hours.
• Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
• Assist Restaurant Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.

As Hostess, weexpectfrom you:

• Previous experience in thesame role in a luxury hotel is preferred, resort experience will be a plus.
• Strong communication and customer service skills.
• Additional language skills will be considered an advantage. Proficiency in Italian and Russian will be highly preferred.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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