Waiter/ess - Yù & Mì

Mandarin Oriental Group; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

MOstay programme implemented

Learning & Development

Health benefits for staff

Duty meals

Duty transportation

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess for our Chinese restaurant to deliver an exceptional dining experience. You will take orders, serve Guests, and ensure every aspect of service meets our standards, reporting to the RB&E Supervisor.

Role involves knowledge of Chinese menu, accurate order taking, dietary accommodations, upselling, and POS/table management. Excellent English is required; Arabic a plus. Hospitality experience in luxury settings preferred.

Qualifications

• High school qualification or equivalent preferred.
• A degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years’ experience as a waiter/waitress in a high-volume or luxury hotel setting.
• Strong verbal and written English; additional languages (e.g., Arabic) a plus.
• Knowledge of dining service procedures and cashiering/POS operations.
• Ability to stand for extended periods and work flexible shifts.

Responsibilities

• Maintain knowledge of the Chinese menu, ingredients, preparation methods and pairings; assist guests with recommendations.
• Take accurate restaurant orders, relay to kitchen/bar, ensure timely delivery per guest specs.
• Address dietary needs professionally and inform management/kitchen of guest preferences/allergies.
• Provide attentive, personalized service and upsell to enhance revenue.
• Operate the POS system, process orders, and manage billing; set up/clear tables per standards.
• Create WOW moments to ensure guest satisfaction from arrival to departure.

Skills

Waiter/Waitress experience

English communication

Food & beverage service

POS systems familiarity

Education

High School qualification

Hospitality/Hotel/Business Management degree (advantage)

Tools

POS / cashiering systems

Job description

Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our Yù & Mì Bar & Restaurant.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Restaurants, Bars & Experiences team in Dubai, as a Waiter/ess in our Chinese restaurant, you are critical in providing an exceptional dining experience for our guests. The role includes taking orders, serving Restaurants, Bars & Experiences, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess will report to the RB&E Supervisor.

As a Waiter/ess, you will beresponsiblefor the following duties:

• Maintain comprehensive knowledge of the Chinese menu, including ingredients, preparation methods, and pairing recommendations. Offer suggestions and answer questions to enhance the guest experience.

• Take accurate Restaurants, Bars & Experiences orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.

• Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.

• Provide attentive and personalized service to guests, ensuring their enjoyable dining experience. Properly upsell services and products to guests, enhancing service and generating increased revenue.

• Operated the POS system to process Restaurants, Bars & Experiences orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.

• Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, weexpectfrom you:

• A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.

• Minimum 2 years’ experience working as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.

• Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.

• Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.

• Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.

• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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