Guest Experience Specialist — Upsell & Service Leader

Rotana; Dubai; In loco; AED 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Rotana is seeking a dynamic Waiter/Waitress to contribute to a memorable dining experience. You will greet, seat, and serve guests while acquiring in-depth knowledge of the menu to provide expert recommendations.

The ideal candidate has a hospitality diploma or vocational training and strong English communication skills, with the ability to thrive in a fast-paced, high-volume restaurant environment.

Competenze

• Diploma or vocational training in hospitality/food & beverage required.
• Previous experience as Waiter/Waitress in a high‑volume restaurant preferred.
• Good command of English; other languages an asset.

Mansioni

• Provide professional service to guests according to hotel standards and performance manual.
• Greet and seat customers and serve them discreetly and personally.
• Acquire knowledge of the menu to advise guests effectively.
• Consistently monitor quality of food & beverages being served.
• Maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment.
• Prepare mise-en-place and service areas before, during, and after service.
• Use up-selling techniques to exceed guest expectations and increase revenue.

Conoscenze

Adaptability

Customer Focus

Teamwork

Understanding the Job

Taking Responsibility

Recognizing Differences

Formazione

Diploma in Hospitality

Vocational training in Food & Beverage

Descrizione del lavoro

Rotana is seeking a dynamic Waiter/Waitress to contribute to a memorable dining experience. You will greet, seat, and serve guests while acquiring in-depth knowledge of the menu to provide expert recommendations.

The ideal candidate has a hospitality diploma or vocational training and strong English communication skills, with the ability to thrive in a fast-paced, high-volume restaurant environment.