Waiter Waitress

Park Hyatt; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Park Hyatt Dubai is seeking a Waiter/Waitress to deliver a refined, attentive dining experience. You will provide five-star service etiquette, knowledge of menu items, and personalized attention to guest preferences throughout the service.

You will coordinate with Kitchen, Bar, and service colleagues, maintain mise-en-place, handle billing procedures, and uphold luxury hospitality standards in a fast-paced, high-end environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent; hospitality qualification preferred.
• 1 year of waiter/waitress experience in luxury settings; freshers welcome.
• Good knowledge of food & beverage service standards and menu terms.

Responsibilities

• Welcome guests warmly and provide professional, attentive service.
• Present menus, recommend items, and accommodate dietary needs.
• Take and relay orders accurately using the POS system; communicate requests to kitchen/bar.
• Serve courses with five-star standards, ensuring presentation and timing.
• Maintain knowledge of ingredients, allergens, promotions and offerings.
• Monitor tables, provide timely refills, and maintain cleanliness and mise-en-place.
• Coordinate with Kitchen, Bar, Hostess and other colleagues to meet guest needs.
• Handle billing, payments, and uphold hygiene and safety procedures.

Skills

Guest service

Communication

Attention to detail

Multitasking

Education

High school diploma

Diploma in Hospitality / F&B Service / Hotel Management

Job description

Job Description:

Organization- Park Hyatt Dubai

Summary

The Waiter/Waitress plays an essential role in delivering a refined, attentive, and personalized dining experience. The position requires excellent service etiquette, strong food and beverage knowledge, and close attention to guest preferences while ensuring every stage of service is handled professionally and efficiently.

Main Duties

• Welcome and attend to guests in a warm, courteous, and professional manner, ensuring prompt attention and a positive dining experience from arrival through departure.
• Present menus and provide knowledgeable recommendations on food, beverages, daily specials, and signature offerings, considering individual preferences and dietary requirements.
• Take food and beverage orders accurately and enter them correctly into the Point of Sale (POS) system, communicating special requests clearly to the kitchen and bar teams.
• Serve food and beverages according to established five-star service standards and sequence of service, ensuring appropriate presentation, timing, tableware, and attention to detail.
• Maintain comprehensive knowledge of menu ingredients, preparation methods, allergens, beverage selections, and available promotions to confidently respond to guest enquiries.
• Monitor assigned tables throughout service, anticipating guest needs and providing timely refills, table maintenance, course clearance, and additional assistance without being intrusive.
• Prepare tables, service stations, and dining areas with the required mise-en-place, ensuring cleanliness, organization, and readiness before and throughout each service period.
• Coordinate effectively with Kitchen, Bar, Hostess, and other Food & Beverage colleagues to ensure dietary requirements, special occasions, guest preferences, and service priorities are properly communicated.
• Handle guest feedback and minor service concerns with professionalism, discretion, and a solution-oriented approach, escalating matters to the appropriate supervisor when necessary.
• Follow established procedures relating to billing, payment handling, food safety, hygiene, responsible beverage service, and health and safety, while consistently maintaining luxury hospitality standards.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Food & Beverage Service, or Hotel Management is preferred.
• Minimum 1 years of relevant experience as a Waiter/Waitress, preferably within a five-star hotel, luxury resort, or upscale restaurant environment. Freshers with passion and willingness are welcome.
• Good knowledge of food and beverage service standards, menu terminology, basic allergens, and sequence of service.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse nationalities and cultural backgrounds.
• Well-groomed and professional appearance with a guest-focused, courteous, and attentive approach to service.
• Ability to work effectively in a fast-paced environment, including weekends, public holidays, and flexible shifts, while maintaining consistent service standards.