Waiter/Waitress

SmartRecruiters, Inc.; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Accor is seeking a Heartist for a Dubai hotel to warmly greet guests, present menus, upsell items and ensure a memorable dining experience.

You will take orders, communicate guest needs, and work as part of a team to deliver exceptional service while upholding hygiene standards.

Qualifications

• Excellent English communication, Arabic a plus.
• Trustworthy with attention to detail and accuracy.
• Pro-active and energetic with a can-do attitude.
• Ability to multi-task with prioritization skills.

Responsibilities

• Greet guests and present the menu.
• Inform guests about daily specials and menu changes.
• Suggest food and beverages and upsell where appropriate.
• Take food and beverage orders and input accurately.
• Process payments, issue receipts and handle cash.

Skills

English communication

Attention to detail

Proactive attitude

Multi-tasking

Product knowledge

Tools

Micros

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Greet guests and present them with the menu .
• Inform guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell .
• Take food and beverage orders from the guest on the order taking pads.
• Accepting payments, issuing receipts, returning change.
• Performing basic cleaning tasks as needed or directed by supervisor / manager.
• Filling in for absent staff as needed in any of the F&B areas within the hotel.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy, without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to guests with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly opening and pouring wine at the table.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort .
• Must have some familiarity with basic cooking knowledge. Must have complete menu knowledge for their restaurant / area.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.
• Other tasks as assigned.

Qualifications

• Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Knowledge of the products/items selling in the outlet
• Proficient in the use of Micros