FandB Waiter And Waitress

Novotel Hotels; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Novotel Hotels in Dubai is seeking a professional Waiter/Waitress to deliver efficient food and beverage service with a focus on guest satisfaction in a fast-paced hotel setting.

You will take orders, serve meals, maintain cleanliness, handle payments, and work with kitchen and bar teams to ensure smooth service, while upholding HACCP standards and a positive, multicultural guest experience.

Qualifications

• Experience in hotel/restaurant hospitality preferred.
• Knowledge of food and beverage service procedures.
• Good command of English; additional languages advantageous.
• Willingness to work flexible shifts, weekends and public holidays.

Responsibilities

• Welcome guests and present menus.
• Take and input accurate orders.
• Serve food and beverages promptly and professionally.
• Check guest satisfaction and follow up.
• Coordinate with kitchen and bar teams for timely service.
• Ensure hygiene and HACCP compliance.

Skills

Customer service

English proficiency

Teamwork

Flexibility

Tools

POS system

Job description

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The Role

The Waiter / Waitress is responsible for providing efficient and professional food and beverage service to guests, ensuring a high level of customer satisfaction. This role involves taking orders, serving food and beverages, and maintaining cleanliness and service standards within the outlet.

Key Deliverables And Responsibilities

• Welcome guests warmly and present menus.
• Take accurate food and beverage orders.
• Serve food and beverages promptly and professionally.
• Check on guests regularly to ensure satisfaction.
• Input orders into the POS system accurately.
• Coordinate with kitchen and bar teams to ensure timely service.
• Ensure special requests and dietary requirements are communicated properly.
• Prepare tables before service (mise en place).
• Ensure tables are clean, properly set, and organized at all times.
• Clear and reset tables efficiently after guest departure.
• Recommend menu items, specials, and promotions.
• Encourage upselling to enhance guest experience and increase revenue.
• Maintain cleanliness of the service area and equipment.
• Follow food safety (HACCP) and hygiene standards.
• Adhere to health and safety regulations at all times.
• Present bills accurately and process payments when required.
• Handle cash and card transactions responsibly.
• Work closely with colleagues to ensure smooth service operations.
• Assist other team members during busy periods.

Qualifications

• Previous experience as a Waiter/Waitress in a hotel, restaurant, or hospitality environment is preferred.
• Knowledge of food and beverage service procedures.
• Good command of English; additional languages are an advantage.
• Positive attitude, professional appearance, and strong customer-service orientation.
• Ability to work effectively in a fast-paced and multicultural environment.
• Willingness to work flexible shifts, weekends, and public holidays.
• Ability to work as part of a team and maintain good communication with colleagues.

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.