Waiter/Waitress

Accorhotel; Abu Dhabi; On-site; AED 12,000 - 15,000; Full time

Job summary

Accor is seeking an F&B service Associate to provide prompt and courteous service to hotel guests. You will be responsible for delivering food and beverages, describing menu items, and maintaining a pristine dining area.

The role requires hospitality passion, a positive attitude, and fluency in English with Arabic and French being a plus. This is a full-time on-site position in Abu Dhabi.

Qualifications

• Experience in a luxury hotel or established restaurant environment.
• Excellent customer service and communication skills.
• Fluency in English; Arabic and French are preferred.

Responsibilities

• Read daily events to acknowledge VIP arrivals.
• Know menu items, garnishes, contents and preparation methods, and relay to guests.
• Present children's menus when appropriate and describe specials.
• Serve and clear food and beverages professionally.
• Use POS system to ring up sales, print checks, and close checks.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ensure guest satisfaction and report issues to a manager.

Skills

Hospitality experience

Fluent English

Arabic language

French language

Job description

• Compensation: AED 0 - AED 1,200 - monthly

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Position

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed

Qualifications

• Have prior experience within a similar luxury hotel/established restaurant environment.
• Be fun, energetic and have a passion for hospitality.
• Fluent English speaker , Arabia & French are also preferred.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.