VP, Service Desk & End-User Computing Transformation

Mashreq; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Mashreq in Dubai seeks a senior leader to drive the Service Desk and User Profile Administration (UPA) functions, delivering high-quality colleague technology support, digital workplace services, and secure access governance across the bank. You will shape strategy, governance, and operations to meet regulatory and cyber security requirements while improving the employee experience.

The role provides strategic oversight of End User Computing, Collaboration Platforms, Executive Support, and User

Responsibilities

• Lead the Service Desk and UPA functions, ensuring end-to-end accountability for colleague tech support and digital workplace services.
• Oversee user access management and access governance across the Bank to support security and compliance.

Job description

Mashreq in Dubai seeks a senior leader to drive the Service Desk and User Profile Administration (UPA) functions, delivering high-quality colleague technology support, digital workplace services, and secure access governance across the bank. You will shape strategy, governance, and operations to meet regulatory and cyber security requirements while improving the employee experience.

The role provides strategic oversight of End User Computing, Collaboration Platforms, Executive Support, and User