Vice President Service Desk TECH - TOPS - End - User Services MIT

Mashreq; Dubai; Vor Ort; AED 180.000 - 240.000; Vollzeit

Zusammenfassung

Mashreq in Dubai seeks a senior leader to drive the Service Desk and User Profile Administration (UPA) functions, delivering high-quality colleague technology support, digital workplace services, and secure access governance across the bank. You will shape strategy, governance, and operations to meet regulatory and cyber security requirements while improving the employee experience.

The role provides strategic oversight of End User Computing, Collaboration Platforms, Executive Support, and User

Aufgaben

• Lead the Service Desk and UPA functions, ensuring end-to-end accountability for colleague tech support and digital workplace services.
• Oversee user access management and access governance across the Bank to support security and compliance.

Jobbeschreibung

Job Description

Lead and transform the Service Desk and User Profile Administration (UPA) functions, providing end-to-end accountability for colleague technology support, digital workplace services, user access management, and access governance across the Bank. Drive service excellence, automation, operational resilience, and regulatory compliance while enhancing employee experience through modern support models, AI-driven capabilities, and secure access management practices.

Provide strategic leadership across Service Desk, End User Computing, Collaboration Platforms, Executive Support, and User Access Administration, ensuring efficient service delivery, strong governance, audit readiness, and continuous improvement aligned to the Bank's digital transformation and operational excellence objectives.