VP, Client Service Engineering & Transformation

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 400,000 - 700,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a VP, Client Service Engineering to drive end-to-end transformation across client service journeys. You will lead a small team and coordinate with stakeholders across business lines, technology, and support functions to deliver outcomes within time boundaries.

The role emphasizes process reengineering, automation, AI experiments, and measurable improvements in CX, scalability, and risk mitigation, with a focus on governance and executive reporting.

Qualifications

• Proven track record of leading successful transformation initiatives in financial services.
• Experience in strategic planning, process improvement or system automation with executive/consulting roles.

Responsibilities

• Lead end-to-end client service transformation initiatives across multiple priorities.
• Coordinate with cross-functional stakeholders to ensure successful execution and governance.

Skills

Leadership

Cross-functional collaboration

Analytical skills

Communication skills

Results oriented

Team management

Banking & technology knowledge

Education

Bachelor's degree in business administration/Finance/Operations management

Job description

First Abu Dhabi Bank (FAB) is seeking a VP, Client Service Engineering to drive end-to-end transformation across client service journeys. You will lead a small team and coordinate with stakeholders across business lines, technology, and support functions to deliver outcomes within time boundaries.

The role emphasizes process reengineering, automation, AI experiments, and measurable improvements in CX, scalability, and risk mitigation, with a focus on governance and executive reporting.