VP, Client Service Engineering & Transformation

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 30,000 - 42,000; Full time

Benefits offered by this job

Competitive executive-level compensation

Opportunities for professional growth

Job summary

First Abu Dhabi Bank in Abu Dhabi is seeking a VP Client Service Engineering to drive transformation of client service operations. You will lead initiatives to enhance service journeys and improve efficiency through automation.

The ideal candidate has a bachelor's degree in a related field and significant experience in service transformation within banking. This role offers a competitive salary and opportunities for high-impact contributions.

Qualifications

• Significant experience leading large-scale service transformation, process reengineering, or operational change initiatives.
• Strong background in program management within banking or financial services environments.
• Experience driving automation, efficiency improvement, and client service optimization.

Responsibilities

• Lead the redesign of client service journeys to ensure efficiency and client-centricity.
• Drive process optimization and automation across client service functions.
• Engage senior stakeholders to align on transformation goals.

Skills

Service transformation

Process reengineering

Program management

Stakeholder engagement

Agile delivery

Automation

Education

Bachelor's degree in Engineering, Business, Management, or related discipline

Job description

First Abu Dhabi Bank in Abu Dhabi is seeking a VP Client Service Engineering to drive transformation of client service operations. You will lead initiatives to enhance service journeys and improve efficiency through automation.

The ideal candidate has a bachelor's degree in a related field and significant experience in service transformation within banking. This role offers a competitive salary and opportunities for high-impact contributions.