VP Client Service Engineering Transformation - Abu Dhabi UAE

Aldar Education; Al Ruways Industrial City; On-site; AED 558,000 - 781,200; Full time

Benefits offered by this job

Exposure to advanced technologies

Dynamic and high-impact working environment

Career growth in executive-level transformation roles

Job summary

Aldar Education is seeking a VP Client Service Engineering Transformation in Abu Dhabi. This senior leadership role is pivotal in driving service transformation and automation in the Banking industry, ensuring enhanced customer experiences and operational efficiency.

The ideal candidate will have extensive experience in banking transformation, a strong background in process optimization, and exceptional stakeholder management skills. Join us and shape the future of client service strategy in a dynamic environment.

Qualifications

• Extensive experience in banking transformation or service engineering.
• Strong background in process optimization and automation.
• Experience in managing large-scale transformation initiatives.
• Familiarity with change management frameworks.
• Strong analytical and problem-solving skills.
• Excellent leadership and stakeholder management capabilities.

Responsibilities

• Lead redesign of client service journeys to improve customer experience.
• Drive process reengineering and automation initiatives across service functions.
• Monitor and report performance using KPIs.
• Collaborate with cross-functional teams to implement transformation initiatives.
• Align service strategies with business objectives.

Skills

Service design and process reengineering

Digital transformation and automation

Performance management and KPI tracking

Stakeholder engagement and leadership

Change management and agile methodologies

Risk management and governance

Data analysis and decision-making

Education

Bachelor degree in IT, Engineering, Business, or related field

Job description

Position Overview

VP Client Service Engineering Transformation role in Abu Dhabi UAE within the Banking industry is a senior leadership opportunity focused on driving service transformation, process reengineering, and automation initiatives to enhance customer experience and operational efficiency.

Job Details

Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Information Technology
Salary: 50000-70000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Lead redesign of client service journeys to improve customer experience and operational efficiency
• Drive process reengineering and automation initiatives across service functions
• Ensure scalability and effective delivery of redesigned service models
• Monitor and report performance using KPIs across customer experience, scalability, and risk
• Collaborate with cross‑functional teams to implement transformation initiatives
• Align service strategies with business objectives and digital transformation goals
• Identify opportunities for continuous improvement and innovation
• Ensure risk‑controlled and compliant service delivery frameworks
• Support implementation of agile methodologies and transformation practices
• Drive efficiency improvements through data‑driven decision making

Stakeholder Engagement and Leadership

• Engage senior stakeholders across business and technology teams
• Lead change management initiatives and transformation programs
• Promote a culture of innovation, agility, and continuous improvement
• Support adoption of change frameworks such as ADKAR or similar models

Performance and Governance

• Track progress of transformation initiatives and report to leadership
• Ensure governance and compliance across service transformation activities
• Maintain alignment with organizational strategy and operational priorities

Ideal Profile

• Bachelor degree in IT, Engineering, Business, or related field
• Extensive experience in banking transformation or service engineering
• Strong background in process optimization and automation
• Experience in managing large‑scale transformation initiatives
• Familiarity with change management frameworks
• Strong analytical and problem‑solving skills
• Excellent leadership and stakeholder management capabilities

Skills Set

• Service design and process reengineering
• Digital transformation and automation
• Performance management and KPI tracking
• Stakeholder engagement and leadership
• Change management and agile methodologies
• Risk management and governance
• Data analysis and decision‑making

Why Join Us

• Leadership role in transformation within a leading banking institution
• Opportunity to shape client service strategy and innovation
• Exposure to advanced technologies and digital initiatives
• Career growth in executive‑level transformation roles
• Dynamic and high‑impact working environment