VP, Client Service Transformation & Automation

Aldar Education; Al Ruways Industrial City; On-site; AED 558,000 - 781,200; Full time

Benefits offered by this job

Exposure to advanced technologies

Dynamic and high-impact working environment

Career growth in executive-level transformation roles

Job summary

Aldar Education is seeking a VP Client Service Engineering Transformation in Abu Dhabi. This senior leadership role is pivotal in driving service transformation and automation in the Banking industry, ensuring enhanced customer experiences and operational efficiency.

The ideal candidate will have extensive experience in banking transformation, a strong background in process optimization, and exceptional stakeholder management skills. Join us and shape the future of client service strategy in a dynamic environment.

Qualifications

• Extensive experience in banking transformation or service engineering.
• Strong background in process optimization and automation.
• Experience in managing large-scale transformation initiatives.
• Familiarity with change management frameworks.
• Strong analytical and problem-solving skills.
• Excellent leadership and stakeholder management capabilities.

Responsibilities

• Lead redesign of client service journeys to improve customer experience.
• Drive process reengineering and automation initiatives across service functions.
• Monitor and report performance using KPIs.
• Collaborate with cross-functional teams to implement transformation initiatives.
• Align service strategies with business objectives.

Skills

Service design and process reengineering

Digital transformation and automation

Performance management and KPI tracking

Stakeholder engagement and leadership

Change management and agile methodologies

Risk management and governance

Data analysis and decision-making

Education

Bachelor degree in IT, Engineering, Business, or related field

Job description

Aldar Education is seeking a VP Client Service Engineering Transformation in Abu Dhabi. This senior leadership role is pivotal in driving service transformation and automation in the Banking industry, ensuring enhanced customer experiences and operational efficiency.

The ideal candidate will have extensive experience in banking transformation, a strong background in process optimization, and exceptional stakeholder management skills. Join us and shape the future of client service strategy in a dynamic environment.