AVP Banking Transformation — Client Service Engineering

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 312,480 - 468,720; Full time

Benefits offered by this job

Opportunity to lead transformation initiatives

Exposure to innovation and automation

Career growth in strategy and transformation functions

Collaborative environment with senior leadership exposure

Job summary

First Abu Dhabi Bank seeks an AVP Client Service Engineering to enhance service innovation and process optimization. This role focuses on leading transformation programs to improve client journeys and operational efficiency in Abu Dhabi.

The ideal candidate has strong experience in banking transformation and process reengineering, alongside excellent communication skills. Join a collaborative team and take a pivotal role in delivering world-class banking services.

Qualifications

• Experience in banking transformation, operations, or service engineering roles.
• Strong understanding of process reengineering and automation strategies.
• Ability to work with cross-functional teams and manage multiple initiatives.

Responsibilities

• Support redesign of client service journeys to enhance efficiency and customer experience.
• Drive process optimization and automation initiatives across service functions.
• Coordinate with cross-functional teams to ensure timely delivery of transformation projects.

Skills

Process optimization and service design

Automation and digital transformation tools

Data analysis and KPI tracking

Change management methodologies

Stakeholder communication and reporting

Presentation tools and documentation frameworks

Job description

First Abu Dhabi Bank seeks an AVP Client Service Engineering to enhance service innovation and process optimization. This role focuses on leading transformation programs to improve client journeys and operational efficiency in Abu Dhabi.

The ideal candidate has strong experience in banking transformation and process reengineering, alongside excellent communication skills. Join a collaborative team and take a pivotal role in delivering world-class banking services.