AVP Client Service Engineering - Banking Transformation

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 312,480 - 468,720; Full time

Benefits offered by this job

Opportunity to lead transformation initiatives

Exposure to innovation and automation

Career growth in strategy and transformation functions

Collaborative environment with senior leadership exposure

Job summary

First Abu Dhabi Bank seeks an AVP Client Service Engineering to enhance service innovation and process optimization. This role focuses on leading transformation programs to improve client journeys and operational efficiency in Abu Dhabi.

The ideal candidate has strong experience in banking transformation and process reengineering, alongside excellent communication skills. Join a collaborative team and take a pivotal role in delivering world-class banking services.

Qualifications

• Experience in banking transformation, operations, or service engineering roles.
• Strong understanding of process reengineering and automation strategies.
• Ability to work with cross-functional teams and manage multiple initiatives.

Responsibilities

• Support redesign of client service journeys to enhance efficiency and customer experience.
• Drive process optimization and automation initiatives across service functions.
• Coordinate with cross-functional teams to ensure timely delivery of transformation projects.

Skills

Process optimization and service design

Automation and digital transformation tools

Data analysis and KPI tracking

Change management methodologies

Stakeholder communication and reporting

Presentation tools and documentation frameworks

Job description

AVP Client Service Engineering - Banking Transformation Job Snapshot

• Role: Assistant Vice President
• Location: Abu Dhabi, UAE
• Industry: Banking
• Experience: 8-12 years
• Job Type: Full-time Position

Overview

AVP Client Service Engineering - Banking Transformation role in Abu Dhabi UAE within the Banking and Financial Services industry is a strategic opportunity focused on driving service innovation, process optimization, and automation initiatives. This hiring role is designed for professionals who can lead transformation programs, enhance client journeys, and deliver measurable improvements in service performance and operational efficiency.

Job Details

Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Strategy/Planning
Salary: 28000-42000 monthly (Estimated salary range based on similar jobs in Abu Dhabi; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Context

This role plays a central part in transforming client service delivery by redesigning processes, improving operational workflows, and implementing automation solutions. It works closely with business, operations, and technology teams to ensure seamless execution of initiatives aligned with strategic priorities.

Key Responsibilities

• Support redesign of client service journeys to enhance efficiency and customer experience
• Drive process optimization and automation initiatives across service functions
• Coordinate with cross-functional teams to ensure timely delivery of transformation projects
• Monitor and analyze performance metrics including customer experience, scalability, and risk indicators
• Assist in stakeholder engagement and alignment on strategic priorities
• Promote agile methodologies and continuous improvement practices across teams
• Apply change management frameworks to support transformation initiatives
• Identify opportunities for innovation including AI-driven process improvements
• Develop playbooks, toolkits, and frameworks to standardize service delivery
• Prepare reports and presentations for senior management and governance forums

Ideal Profile

• Experience in banking transformation, operations, or service engineering roles
• Strong understanding of process reengineering and automation strategies
• Ability to work with cross-functional teams and manage multiple initiatives
• Knowledge of change management frameworks such as ADKAR or Kotter
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Ability to operate in a fast-paced and dynamic environment

Skills Set

• Process optimization and service design
• Automation and digital transformation tools
• Data analysis and KPI tracking
• Change management methodologies
• Stakeholder communication and reporting
• Presentation tools and documentation frameworks

Why Join Us

• Opportunity to lead transformation initiatives in a leading bank
• Exposure to innovation, automation, and AI-driven solutions
• High-impact role improving customer experience and operational efficiency
• Career growth in strategy and transformation functions
• Collaborative environment with senior leadership exposure

About the Company

First Abu Dhabi Bank is the UAE's largest financial institution, recognized for its innovation, operational excellence, and commitment to delivering world-class banking services through continuous transformation and digital advancement.