Virtual Assistant - Customer Service

Remotedxb; Dubai; On-site; AED 49,181 - 61,476; Full time

Benefits offered by this job

Work from home

Professional development opportunities

Referral bonus

Job summary

Remotedxb is seeking a remote customer service specialist to support clients via phone, email, chat and SMS. You will resolve inquiries, update records in CRM, and coordinate scheduling and dispatch tasks while maintaining a high level of customer satisfaction.

Ideal candidates have prior remote customer service experience, strong communication skills, and proficiency with CRM and ticketing systems. This full-time role offers a 40-hour week with a starting salary in USD, plus growth

Qualifications

• Fluent English (written and spoken).
• Previous customer service experience.
• Experience in remote customer support.
• Experience with phone-based support.
• Experience with ticketing systems.
• Experience in dispatch, appointment scheduling, or service coordination.
• Strong communication and problem-solving skills.
• Ability to handle difficult conversations professionally.
• Experience using CRM systems.
• Strong attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS.
• Resolve customer concerns and provide solutions.
• Escalate complex issues when necessary.
• Maintain accurate customer records in CRM systems.
• Follow up with customers as needed.
• Assist with order tracking, account updates, and general support requests.
• Coordinate appointments and scheduling activities.
• Assist with dispatch-related tasks, including scheduling service appointments and coordinating with field teams.
• Ensure a positive customer experience throughout all interactions.

Skills

Customer service

Remote support

Phone support

CRM systems

Tools

CRM systems

Ticketing systems

Scheduling/Dispatch tools

Job description

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve customer concerns and provide solutions
• Escalate complex issues when necessary
• Maintain accurate customer records in CRM systems
• Follow up with customers as needed
• Assist with order tracking, account updates, and general support requests
• Coordinate appointments and scheduling activities
• Assist with dispatch-related tasks, including scheduling service appointments and coordinating with field teams
• Ensure a positive customer experience throughout all interactions

Requirements

• Fluent English (written and spoken)
• Previous customer service experience
• Experience in remote customer support
• Experience with phone-based support
• Experience with ticketing systems
• Experience in dispatch, appointment scheduling, or service coordination
• Strong communication and problem-solving skills
• Ability to handle difficult conversations professionally
• Experience using CRM systems
• Strong attention to detail

Benefits

• Work from home
• Payment in dollars per working hour (40-hour week)
• Starting salary of USD $1,200/month, increasing to USD $1,500/month after 90 days based on performance
• Professional development opportunities
• Referral bonus of $50 upon successful hire